Recent content by JayP

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  1. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    I know it been a long time since my last post... here is the update... So finally I received the check for baggage claim in December and also received very standard format email from customer service for my experience at New Delhi airport with no offer of any compensation for long delay...
  2. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    So here is the update... Baggage claim: Since I got the email about baggage claimed approved on 10/31...I did not receive the check in the mail yet. The email mentioned that I will receive a check in the mail. I emailed back on 11/08 to find the status of the check, so far no reply. For the...
  3. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    Yes, I emailed two contacts I find here on this website for Air India(primary and secondary). From secondary contact, the email was came back "undelivered". And never received reply from primary one.
  4. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    Forget to mentioned... approved claim for 50% of the purchase cost declared in claim form
  5. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    I am going to forward the initial email to CEO as you advised before.
  6. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    I will let you know any update I will have. Just confused, what this mean "don’t forget about how to escalate ..."
  7. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    Hello, First thank you all for your valuable advise and tips. Here is the update. Base on the other details and circumstances, the airline approved the claim base on the purchase cost declared in claim form. Just received an email from airline. I didn't get chance to find the repair shop nearby...
  8. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    Hello Neil, I filled the form.
  9. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    Hi Christina, The airline didn't say anything till almost schedule departure time. And initially, no one at the gate counter at all. And closed to schedule departure time, when couple of employee came, they said, "they are not working for Air India" even they had Air India name tags. And when...
  10. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    Yes, I used those contacts, Primary and secondary contacts. And the email was returned as undelivered from one of the contact.
  11. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    Hello, thanks for the reply. I fill the form "damage report " at the airport in which I provided the purchase cost and how old the bags are. Also, one bag is torn off the canvas or cloth and another one has broken wheels. I am living in a Chicago suburb. At the airport, the agent shows the...
  12. J

    Air India Flight Delayed by 15 hours and received damage Baggage

    Hello Sir, I read your article in the Chicago Tribune regularly and never thought that I need to email you for help as I never had an issue with the airline before. Here is the brief detail of the problems we faced with Air India, traveled on 9/22/2018, from Ahmedabad to Chicago via New Delhi...