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In January we booked air on Alaska Air to Mexico for April 2017. My brother was diagnosed with mesothelioma earlier in the year (2016). Up until recently we shared responsibility for the care of our elderly mother who has began showing signs of dementia. Bottomline, my brother's health has...
This may be a dumb question but, what should I do first? Call Reservations, cancel my reservation and explain the reason I would be eternally grateful for a waiver of the cancellation/change fees or should I do it all via email so that I have a paper trail?
Thanks so much.