Recent content by Carol Phillips

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. Carol Phillips

    Cash refund denied due to pre-existing condition

    @Neil Maley - the thread I responded to was posted in the Carnival Forum. Apparently it was a duplicate post which Dwayne has since removed. If you search posts by Nelsonlh you'll see the two posts ... one in Carnival (now deleted from there) and one in Cruises (which is the current one people...
  2. Carol Phillips

    Cash refund denied due to pre-existing condition

    I'm so sorry to hear that your husband's COPD precluded your being able to take the April cruise to the Bahamas. And your mind was in the right place when you decided to purchase the optional Vacation Protection Plan from Carnival. Unfortunately, various cruise line protection/insurance...
  3. Carol Phillips

    Princess Cruises Jobs

    Many times, to be considered for Customer Service or an Admin position, the applicant needs to have worked his/her way up in the cruise line ... so that they have a full background and knowledge for these "people" positions. I know for a fact that Holland America is hiring for telephone...
  4. Carol Phillips

    Sister's Death

    I'm very happy that Chase Sapphire reimbursed you for the unused four days of the cruise. And please accept my sincere sympathy on the loss of your sister.
  5. Carol Phillips

    Denied embarkation

    I'm so sorry you did not get to sail as planned. And that the traffic was heavier than you anticipated. Are you saying that you arrived at the port 8 minutes after the printed SAILING time? Or 8 minutes after your pre-scheduled ARRIVAL APPOINTMENT time? When you do your online checkin before...
  6. Carol Phillips

    American Queen Steamboat

    In post #1 the OP mentioned his travel agent (buried but it's there.) I would tell the agent to be strong with both suppliers and get their district sales managers involved. Besides trying to help agencies increase sales, DSMs also protect their product's reputation. This is an ideal time for...
  7. Carol Phillips

    comcast household debt

    @seanpinson - Could you please clarify a couple of things: - Is Comcast saying YOU have an old unpaid bill in YOUR name from a previous address? - Or, are they saying that your new residence address has an old unpaid bill from whoever lived there before? - I am confused about where "household...
  8. Carol Phillips

    Voluntary Bumping on Delta

    @Joshdent - Congratulations on a winning solution from Delta. They were indeed excellent to work with in this case. I'd like to venture, however, that your polite and businesslike approach probably had a LOT to do with the success of this situation. So I think congratulations are in order...
  9. Carol Phillips

    I trusted the process...and it worked!

    I am so happy that your persistence paid off! And that HP eventually made it right. It's a shame you and your family had to go through all that, though.... Thanks for letting us know.
  10. Carol Phillips

    traveling with children, one with a disability, with Domestic Basic seats

    Absolutely true. Pre-boarding has nothing to do with their seat assignments, or lack thereof. I was just replying to the OP when she said she had received "No promises about preboarding for my husband and son ... ".
  11. Carol Phillips

    traveling with children, one with a disability, with Domestic Basic seats

    I cannot add much to what my colleagues have said about Basic Economy and seat assignments. They're reasonably priced, but DO come with restrictions. Generally they're the least desirable seats on the flight and can be anywhere on the aircraft. I can suggest one thing about pre-boarding...
  12. Carol Phillips

    Celebrity sold us a deal, now they want to take it back

    Absolutely, @Neil . But: someone is responsible for the goof. Client made deposit in good faith. Now it's time to negotiate a fair settlement.
  13. Carol Phillips

    Celebrity sold us a deal, now they want to take it back

    RIght now an AquaClass cabin on a 7-nt Caribbean cruise sailing June 30 is about $1279pp with no freebies. Choosing two freebies ($150pp onboard credit, prepaid tips, beverage package) brings it to $1730pp. These are just website rates.....there can be better deals out that. So paying $600 pp...
  14. Carol Phillips

    Celebrity sold us a deal, now they want to take it back

    You are indeed being reasonable, and logical. I'd asked you whether it was ~$1200/cabin or per person, and then did the math. At ~$1200 for two, that's ~$600 per person. Adding the initial pricing of $385 drinks package, $105 tips and $150 onboard credit that's $640/pp value.... MORE...
  15. Carol Phillips

    Celebrity sold us a deal, now they want to take it back

    I'm glad Celebrity fessed up and acknowledged the error was on their end. And their negotiating with you is indicative of that. Just a couple of quick questions: Will AA continue to throw in the prepaid gratuities? Or is that something that Celebrity will now meet you in the middle about...