Recent content by cmonhomeandaway

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  1. C

    VRBO home owner gets fraudulent chargeback from customer

    Connected with them and just waiting resolution here now. Also, would you have any contacts for Airbnb for trust and safety or seniors like you did for VRBO? Thanks, Jack
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    VRBO home owner gets fraudulent chargeback from customer

    Just sent them email. Any one else have any insight from this that has went through this and won?
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    Please help with Home Insurance!

    What is my action here? I have been a loyal client with them for a very long time so they should look at this as a technicality?
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    Please help with Home Insurance!

    Hello, I was advised to post this here. I had a guest that ran my dishwasher and valve malfunctioned and it flooded my condo. My insurance for my suite is not covering this loss because it is considered commercial. I was never advised or told that my home owner insurance did not suffice. What...
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    VRBO home owner gets fraudulent chargeback from customer

    Awesome. So would you connect with Mike from here? Any template etc to follow subject to get the attention?
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    VRBO home owner gets fraudulent chargeback from customer

    I don't even see the credit card numbers. It is an instant book with home and away and VRBO. That is why I don't know where I would start by connecting with credit card companies. They just send these canned email responses out so I requested a call back but nothing yet. Anyone know how t get a...
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    VRBO home owner gets fraudulent chargeback from customer

    No they didn't contact me. I just get an email from homeaway with the code 10.4 so not sure how to do that from that side. Really need your guys help. Does anyone have contact info for homeandaway and vrbo that I can contact. This should be flagged before I even accept booking and I'm out almost...
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    VRBO home owner gets fraudulent chargeback from customer

    So VRBO and homeaway handle the payment so how do I even connect with the credit card company? Someone stayed at my property both times.
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    VRBO home owner gets fraudulent chargeback from customer

    Hey Guys, This group is very helpful and I know we are going to come up with a resolution. You let me know exactly what you require. I never thought of that with ADT for the code but I send checkin instructions and they guest responds. This is usually about a month after or less the guest...
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    VRBO home owner gets fraudulent chargeback from customer

    There was definitely someone that stayed there and accepted booking. I thought VRBO had a screening process so basically the cost should be collected either by the fake guest or VRBO. The problem is the fake guest is unresponsive. You would think this would flag in there platform when they put...
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    VRBO home owner gets fraudulent chargeback from customer

    No other platforms this has happened with so there is no option for a in person checkin. That is why I change the code remotely after every guest leaves. I'm in Eastern Canada and condo is in Western Canada. When I moved, I set it up that way that I could arm system and change codes remotely...
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    VRBO home owner gets fraudulent chargeback from customer

    It is definitely nothing to do with my cleaner. What the guest is saying that I sent checkin instructions not to them but its there word to the credit card companies. Someone definintely stayed there both times. I haven't gotten anywhere with the charge back team yet. @johnbaker I provide them...
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    VRBO home owner gets fraudulent chargeback from customer

    They said they didn't but a guest definitely did both times. My cleaner was there to clean and I'm remote so have no way of meeting guests.
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    VRBO home owner gets fraudulent chargeback from customer

    I have two of these which is ridiculous. Let me know what other details you require. Chargeback Reason Code: 10.4 We are contacting you today to inform you that a chargeback has been issued by a guest who made a payment to you. The card holder is claiming that he/she did not authorize or...
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    VRBO home owner gets fraudulent chargeback from customer

    Hello, I require your help with a two chargebacks. There was a guest stayed but homeandaway is asking for a chargeback. I know I can win this and fight it but require some tips and who to connect with? I really appreciate your help, Jack Moved by a moderator from this thread to a new thread.