Recent content by Carrie Livingston

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  1. Carrie Livingston

    Google Store Inappropriately Charged Sales Tax

    @Sedimentary Rock I totally get where you are coming from and the fact that it's personal not business. Sometimes bureaucracy doesn't and that's why I made the suggestion. Hopefully the exec will be able to get this sorted out and get you a contact in that department so that the next purchase...
  2. Carrie Livingston

    Google Store Inappropriately Charged Sales Tax

    I think it's just that you need to get in the back door. Unless you are a business purchasing from them. The business would already have the exemption on file as it would have been set up when the account was set up.
  3. Carrie Livingston

    Google Store Inappropriately Charged Sales Tax

    They are looking for the tax id for the Department of State. They need a number to assign the exemption to in case they get audited. Some states are hardcore about exemptions and have to see the actual exemption. I'm sure the Department of State has a tax id. But writing to the executives...
  4. Carrie Livingston

    Google Store Inappropriately Charged Sales Tax

    Did you specifically mention an export exemption? I think with the Store team you probably needed to get connected to someone behind the scenes because I am sure they have a tax department that deals with this. Obviously front line employees wouldn't know about it. I once audited a major...
  5. Carrie Livingston

    Non-Revenue in First Class

    Thread has been closed. @AALongTimeCustomer if you write the executives and get a response and would like to update us please ask one of the moderators to reopen the thread.
  6. Carrie Livingston

    Google Store Inappropriately Charged Sales Tax

    @Sedimentary Rock send the email. I was at work when I first posted and thought immediately of the three year statute of limitations because I work as a sales tax auditor. I don't think you are asking for too much. I would imagine they will turn it over to their tax department to handle and...
  7. Carrie Livingston

    Non-Revenue in First Class

    Have a friend that's a flight attendant for Delta and she does get to allow family members to travel for free however it's on a space available basis and they know they might be bumped. My best friend's fiance is a pilot for Southwest and has the same privileges with the same caveat.
  8. Carrie Livingston

    Google Store Inappropriately Charged Sales Tax

    One comment I can make is that you are getting close to the three year statute of limitations and they may mention that.
  9. Carrie Livingston

    HDTV bought @ Costco in 2012 is failing .. any recourse?

    I've heard they have excellent customer service. You don't ask, you don't get. They may not totally replace but might give a good discount on another.
  10. Carrie Livingston

    WOW Air - no reimbursement for undelivered luggage

    Try this page. Ah, it appears the link is broken. Not sure who to complain to.
  11. Carrie Livingston

    Bought ticket on Frontier

    Neil, @jocolegray81 came through the help desk and was asked to post in the forums. Her husband passed away and I believe she needs to get credit for a flight on Frontier but it could have been purchased through Priceline. We have company contacts for Frontier located here. Company contacts...
  12. Carrie Livingston

    Bought ticket on Frontier

    @jocolegray81 I moved your post to a new thread. I believe you are trying to post about a new issue.
  13. Carrie Livingston

    'Norwegian Spirit' cabin experience.

    Longer cruises (more than 7 days) during the school season also tend to have less children.
  14. Carrie Livingston

    orbitz not honoring price guarantee on cruise reservation

    Did you attach anything to your email? That can cause it to be bounced.
  15. Carrie Livingston

    Erroneously charged for pre-paid fuel option-Executive Car Rental

    @Ann Fisher here's the research form Neil was talking about. This will send a request to our research group to find executive contacts for the car rental agency.