Recent content by BeakerKK

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    Questions about disputing damage claim

    jsn55 and Carrie, thanks for your replies. I got in touch with the advocacy help desk and they think I'd need an attorney at this stage. :( I will have to pay up unfortunately. I have learned my lesson and will be taking multiple photos and videos next time I pick up a rental car! Thanks to...
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    Questions about disputing damage claim

    Thank you Carrie! Appreciate it! :)
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    Questions about disputing damage claim

    Thanks for the reply jsn55. :) I wonder though what else I can actually do. I've gone up the email chain all the way to the top, waiting a week in between. I emailed the final senior exec last Friday and got this reply Monday. I'm not sure what to do next?
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    Questions about disputing damage claim

    Went all the way up the chain and finally got this reply: Dear , Thank you for your patience while the office New York in reviewed your inquiry. I am responding on behalf of the Hertz Senior Leadership Team. The pre-rental inspection gives you a record of the vehicle's condition at...
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    Questions about disputing damage claim

    Thanks. I sent this today. Will keep ye updated. Dear XXXX, Thank you for your reply. I have looked through the information provided. The damage was present on the car before I rented it. I have zoomed in on the image you provided it and compared it to my own (see attached). There is slight...
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    Questions about disputing damage claim

    Thanks to all; I really appreciate the replies. weihlac/M42, yes, the pre-rental photo was taken by Hertz before the car was rented to me. The "Damage" one was what the car looked like the entire time I had it, including when I returned it. But I only have the one photo...I (stupidly) did not...
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    Questions about disputing damage claim

    Any opinions on this? Am I just screwed because my photo wasn't taken the day we picked up the car? Any thoughts appreciated. :)
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    Questions about disputing damage claim

    Hertz got back to me. They sent a report with photos supposedly taken on the morning of the day we picked up the car, and after - I've attached these, along with my own photo of what the damage looked like when we picked up the car. It looks way worse in their photo - almost like they made it...
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    Questions about disputing damage claim

    Thank you all so much! I just sent off an email to the first contact. I will let you know how it goes...
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    Questions about disputing damage claim

    Hi, I'm delighted to find this helpful forum as I am having a dispute with Hertz over damage I did not do. I am going to follow the advice given in the sticky post, but I was hoping someone could clarify some things for me: - It says to contact the company "in writing". I received a letter...