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I did that already. The e-mail above was addressed to the Starwood contacts and that's how I got connected to the guy in Guest Experience Intelligence / Consumer Affairs Executive Division.
I also e-mailed the Starwood Lurker
This was what I got back:
Thank you for the email. My apologies if...
I reached out to Christopher earlier today and he asked me to post on the forum to get some help on an issue I've been having.
I've spent the last two weeks dealing with a major breach of contract I had at the W New York - Union Square. The hotel sold me a room more than 6...