Your lost luggage is in Amsterdam

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Apr 9, 2018
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We flew American Air, connecting with British Air on our way from Chicago To Amsterdam heading for a river cruise. Upon landing in Amsterdam our luggage was lost. As frequent fliers we checked at Amsterdam’s lost luggage office where we were informed that our luggage was in Dallas and would arrive the next day into Amsterdam. Their agent promised to contact us when our luggage arrived and that it would be forwarded immediately to our hotel. We had arrived one day early before our cruise departure, and had adequately packed carry-one, so we thought we were ok. That next day we waited and waited for a call to no avail and nothing arrived at our hotel. We decided that I would go to the ship while my husband took a quick train trip to the air terminal to check for our bags.
He was able to get down to the luggage area where a different agent from the day before seemed less than concerned about our bags. After some persistence, the agent led my husband to a large room about 15 feet by 30 feet that was packed floor to ceiling with lost luggage. He was told to look around and found our two purple bags easily sitting on a cart. He claimed them without even having to show the agent any proof that they were ours.
He made it back to our ship with our luggage in plenty of time.
American continued to show our luggage as lost for months after we returned, but being honest we never made a claim.
Lessons learned: Always leave a day early for a cruise. Expect to lose your luggage with multiple overseas connections. Use luggage in a bright color different from all those black ones. If you’re ever in Amsterdam, look for your lost bags in that airport room.