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Wrong info ruined my cruise and caused me to be disembarked.

Discussion in 'Royal Caribbean' started by Jay, Jan 28, 2016.

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  1. Jay

    Jay

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    I have read the forum and it seems members prefer main points in point form. I give the following points before the extended version after.

    1] I had enquired and listed it as important during booking whether Legend has babysitters on board. Their representative replied yes.

    2] On the cruise it turns out there is no baby sitters. This led to many problems. I had to leave the two year plus girl in stateroom for short periods of 3.5 hours and 1 hour.

    3] After many interrogative meetings I was forcefully disembarked.

    5] After emailing their representative, they actually replied back by lying. They lie that information they give anywhere was correct and they have babysitters[somewhere]

    6] My reply why they are lying. It is their executive and they are wiling to lie so everything is at a dead end

    The following is my email to them:

    Dear Executive,

    First and foremost I have saved many copies of relevant online information so any alteration thereafter may only make your company seem more culpable.

    While finalizing the booking details of my 20th November 2015 cruise on the Legend of the seas, I had contemplated making the cruise names as me, my wife and our two year old. Due to the replied cost and on the advise by your representative of it being more convenient, I was to add only one person to accompany me. I could easily choose between the two.

    I could have easily chose either my wife or the two year old to accompany me[slide1]. I very specifically and emphasized it as important emailed your representative whether if the two year old were to travel with me will there be babysitting services while I disembarked offshore[slide5]. Your representative replied yes detailing the price[6]. With this reply I confirmed the passenger list.


    I had already foreseen this possible problem. Why did your representative give me the wrong information? This wrong information is to directly give me as well as the crew of Legend of the seas problems. If your representative gave me the correct information, that there is no babysitter, I could have very easily arranged for my wife, or someone else for that matter, to travel with me.

    Back to the cruise, the day before we were to stop at the Manila port I confirmed with a female crew member of guest services whether there is to be babysitters available tomorrow. I even booked it as babysitting beginning from 9am. She gave assurances there is to be no problem.



    On the manila port day itself however, I awaited in my stateroom for babysitter to arrive in my stateroom. No one did. At 9.20 am, I gave guest services a call from my state room 7095 [I put these in detail so you all may verify] about babysitters. A crew replied he will check. After fifteen minutes I called back to get the reply there is no babysitter for this trip as well as subsequent two.



    I am now faced with this problem caused by your representative wrong information. I went to various places including Adventure Ocean to see if they have nursery drop off at this time to which the reply was there is no drop off between noon and seven and also during on shore day timings.



    To cut the long story short, I had to leave the two year old in the stateroom for about 3.5 hours for the manila port day and another time I had to leave her again for about an hour because I had to go to the casino, a place where two year olds cannot enter. Subsequent meetings with the crew confirmed there is no babysitting services at all. All these from your wrong information.



    If your representative had given me the correct information there will not be this problem in the first place. What was to have been my first trip to Australia, my fond memories of skating in either Mariner or Voyager of the seas, have been totally marred by this voyage of numerous interrogative meetings followed by my forced disembarkation.



    As I later found out your representative's wrong information causing this is not the only thing RCI is responsible for. RCI is also guilty of false advertising and perhaps breach of contract. Refer to section 12 on page 81 of the local brochure at https://secure.royalcaribbean.com.au/customersupport/brochuresandmedia/order.do



    That there is babysitters on Legend of the seas is also explicitly specified in a physical brochure which I am in possession of, alongside other sources.



    I end off with the following quote[from the email]:



    "Okay you reply me with one important info so that I can confirm with you the passenger.
    Does the ship have baby taking care facilities so that I can disembark while the baby remains on the ship? The baby is now two and a half years able to walk by herself." from slide 5



    RCI have ruined my vacation and I am currently facing additional expenses on top of having to forgo the following two cruises because I am informed I am not allowed to embark back on the ship. Tell me how do you plan to resolve this.



    Best regards for a mutually amicable solution




    Their reply:

    We regret you were unable to utilize our babysitting services while onboard the Legend of the Seas due to limited availability. The information provided to you by your travel agency regarding our babysitting services was correct. Babysitting must be reserved at least 24 hours in advance at the Guest Relations Desk. We cannot guarantee sitters will be available, as they are on a first come first serve basis. All of this information was included in the e-mail sent to you on October 28th, 2015. We apologize for any confusion.

    my reply to their executive:




    I have read your email. I am however very serious about this.





    In one of our meetings with the crew managers we have concluded there is simply no babysitters. There is babysitters only in emergency cases. No one else have booked them anyways.





    I have the invoices of booking the nursery at adventure oceans drop off everyday Manila port onwards.





    I have all the documents ready. If I do not get an appropriate response my response will be to publicize it to the internet audience to let as many people know it as possible. Do you want to accept responsibility for this?





    If I get an apology from whoever who gave me the wrong information as well as refund and current travel expenses reimbursed I am willing to let things go. Do you want it? You have to bear the consequence for this.





    It was the wrong information from your representative which caused this

    *********************************************************


    My response here why they are lying about having babysitters:

    1] During the phone call from the stateroom with the guest services we conversed into great detail. I even enquired about whether there is any babysiters for the next two cruises he replied there is none.

    2] When I was at guest services a female crew apologised for having no babysitters

    3] Another guest services crew and I got into a conversation about babysitters. He even informed me babysitters are merely ordinary crew who are approved to use their spare time to babysit and also that at least two have to be approved [One including me might have thought babysitters were staff from the nursery]. He mentioned none was approved for this ship

    4] The adventure Ocean staff told me guest services are responsible for babysitters

    5] During a meeting with the various managers including the adventure ocean manager, we sought clarification from her. She replied that normally they do not have any babysiters and there are only in special cases [I wish I have a video recording of this]

    Hence they have destroyed my vacation and have offered me no apology, no refund for this cruise and no reimbursement whatsoever. Also their executive is willing to lie. I am at a dead end and do not know what to do next.
     
    #1
  2. Realitoes

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    Are you serious!!! You left your two year old alone in your stateroom while you went into port! That is nothing short of child neglect in my book!
     
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  3. Jay

    Jay

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    I had foreseen this problem. They told me they have babysitters and turns out it was the wrong info.

    Their stateroom is all soft with carpets etc. what could happen to her? Abduction? Anyways this is about them causing this problem in the very first place.
     
    #3
  4. Tanya

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    I am not sure how to respond to this. No one forced you to leave your toddler alone for any period of time, you choose to do so.

    From what I am reading, generally babysitting services are available, but for some reason, on your cruise, there were no babysitters available, or were extremely limited and you did not reserve far enough in advance, or others beat you to it. Had you known this, you would have sailed with your wife. At some point, the crew and officers decided that you should no longer be allowed on-board and were disembarked at a port, but not where the cruise ended.

    You should receive a refund for the 2 other cruises that you had booked, but are not taking because RCI will not allow you back on the ship.

    I am not sure there is other compensation that you deserve. Maybe I am not understanding everything in your post. If you still feel RCI owes you more, then there are company contacts for RCI, start at the bottom, stating what compensation you want and using bullet points state simply you were told they had babysitters, you reserved babysitter, no one showed up, so you think you deserve x. You should then wait a week between each e-mail and escalate up to the highest level. But please, do not say that RCI forced you to leave your child unsupervised. At most, RCI put you in a bind and you would have had to change your plans.
     
    #4
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  5. technomage1

    Staff Member Advocate

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    I really, really hope this thread is a wind up.


    I grew up in the 1970s and am a fan and proponent of old school parenting. I was responsible enough to walk home from school alone from 2nd grade on. Yes, we got bruised egos and rears when deserved but we grew up independent, resourceful, and productive adults. Modern day helicopter parenting drives me absolutely bonkers.


    Having said that, you left a two year old alone for 3 1/2 hours and 1 hour to do voluntary activities. You didn't have to go on the tour and you didn't have to visit the casino. Yes, you'd have lost your money on the former, which would've been a real shame. Then we could've stepped in and helped you to obtain a refund since RCI doesn't provide the babysitters they say they do.


    As it is, you are very, very fortunate you're not being charged with child neglect. All it takes is one RCI employee to contact child protective services where you live and you would be arrested, go to jail, and likely lose custody of your child.

    It's that serious.


    You have a legitimate beef with RCI on the babysitter issue but your "method" of resolving it - to go out anyway - is 100% wrong.


    You may use our company contacts above to contact RCI and ask for redress...but I'd strongly suggest against it for the reasons I detail above.
     
    #5
  6. Realitoes

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    With an unsupervised 2 year old, a lot of things could happen. She could have injured herself against the furniture, put something in her mouth and chocked, left the room.... They arrest parents for leaving children unsupervised alone for less time than that!
    http://www.orlandosentinel.com/news...-warner-attorney-arrested-20151211-story.html
     
    #6
  7. LaurieB

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    I assume you are a troll.
    If not, and if this Elliott site has your personal access info, then I feel the people who run this site ( Elliott ) have a moral responsibility to report you to authorities for child endangerment and I hope that the cruise line took appropriate steps to notify authorities as well.
    Please don't go on any more cruises.
     
    #7
  8. GNRMatt

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    You left your 2 year old by herself for several hours?

    First, personally, I'd like to call child services on you. That is ridiculous to do. I understand you may have gotten incorrect information from the cruise line, but then you deal with the cruise line to get settled financially because of their lies. You do NOT leave a two year old alone so you can go on some excursion.

    @Jay, you should be ashamed of yourself as a parent! Your child's safety should have been more important to you than going on an excursion. I find it disgusting that you didn't even consider your child more important than leaving the ship. I don't blame the cruise line for kicking you off the boat.

    I know you don't want to hear this, but YOU were the problem. If you had stayed on the ship with your daughter and sought some financial recovery, this would be a completely different situation and many on here would help you get some of money back. However, you completely disregarded your responsibilities as a parent just to have some fun. That is disgusting and downright illegal in America.
     
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  9. Jay

    Jay

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    Gnr,

    I did not go on some excursion. I went to settle some business.

    I had judged the stateroom safe before disembarking.

    If, for example, a child awakes while their parent is sleeping, won't it be the same situation as child unattended?

    This was not in America so different laws apply
     
    #9
  10. GNRMatt

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    @Jay, I don't care if it was an excursion or some other business. YOU LEFT YOUR 2 YEAR OLD ALONE!!! Would you leave your child alone in your house for several hours? If you would, that makes you a BAD parent and if I knew you, I would contact social services and have that child removed from your home (and they WOULD do it based on this information). It wouldn't even be a questionable call.

    As for the fact that this wasn't America, WHO CARES!!!! It's your child's safety we're talking about, not some legality issue.

    Are you really not seeing the bigger picture here?!? What happens if your child got hurt while you were away? Did you even think of that? I don't care if you judged that the room was decently safe...anything could happen with a 2 year old. They don't have the cognitive functioning to be able to determine what they should/shouldn't do.

    Simply put, YOU WERE WRONG. End of story. And unfortunately, it is your child who could suffer from your inappropriate actions.
     
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  11. technomage1

    Staff Member Advocate

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    If you were docked in Manila, Philippine laws apply. Their definition of neglect is pretty much the same as in the US.
     
    #11
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  12. Jay

    Jay

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    Do any mod want to close this thread?

    All I wanted was a vacation. Despite me listing as important, they gave me the wrong information leading to this. My whole trip was ruined all because of their wrong information.
     
    #12
  13. GNRMatt

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    I understand wanting a vacation. Everyone should take them. However, your child's safety should be more important to you than your vacation. If your child got sick while you were travelling, would you just tell the kid, "Hey, suck it up, I'm on vacation and don't want to hear you complain?". No...at least I'd hope not. You'd take the appropriate steps to deal with your sick child.

    The point is, no matter what the cruise line said to you, the fact you abandoned your child for several hours is 100% on you, not the cruise line. If you don't like what the cruise line did, take it up with them...don't make your kid suffer or be un-safe because of the cruise line's actions.

    If you really don't see how you were in the wrong on this, I feel sorry for you, and more importantly, your child.
     
    #13
  14. Jay

    Jay

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    Matt, why are you implying safety is not important? If and when the child is with us, what matters is our judgement too yes?

    I too would not leave her outside, say in a courtroom because many things can happen such as strangers abducting her or she hurting by falling on concrete.

    I had judged the stateroom as safe you see? There wasn't any dangling thing she could pick up to choke too.
     
    #14
  15. GNRMatt

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    It doesn't matter if the stateroom is "safe" in your opinion. You left a 2 year old unsupervised for several hours. That is called negligence. I hate to break it to you, but when you're a parent, you are a parent 24/7. You don't get breaks, especially when the kid is that young.

    And if there is nothing to choke on, well, you're wrong. I guarantee there were various things in that room that were hazardous. It could have been something as benign as a pen. Also, what if she got out of the room and started wandering around the boat? There are so many things that could happen. Are you really this blind? Why are you trying to justify your decision? Do you see anyone on here defending you? There are various things that reasonable minds can disagree on...this is not one though.

    Instead of blaming the cruise line, take some personal responsibility for your mistakes.
     
    #15
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  16. Jay

    Jay

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    Like I said I had judged it as safe. She is simply unable to open the cabin door etc.
    Like I mention the case, a toddler may wake up earlier than its parrent yes? So every parent in the world have to make sure he or she wakes up earlier? If not it will still be unattended and she can do whatever yes?

    Like I repeat I had already judged the stateroom as safe. If it were not I would not have left her for sure.
     
    #16
  17. GNRMatt

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    If you think what you did was completely appropriate and safe, please provide me with your name and address so that I can contact your local social services. We can then let them make the determination. After all, if what you did was appropriate, they will find nothing wrong and you will be vindicated.
     
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  18. Jay

    Jay

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    Matt, you accuse me of negligence, of not caring about the child.

    Did you read my original post? I had mentioned in my enquiry of whether there was babysitters and listed it as important. It is only after ascertaining the safety of the stateroom which I judged it as safe for short periods.
     
    #18
  19. kenish

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    If there was an onboard emergency or problem, nobody would have any idea there was an child alone in your cabin that needed to be taken to safety. For example, I was on a cruise when a minor fuel leak in the engine room spread smoke and fumes throughout the ship. Air in the lower deck cabins was unbreathable for more than a few minutes, and crew had to assist some passengers to higher decks and a few needed some breathing masks.

    But, I understand your placing gambling and business ahead of your child's physical and emotional safety.
     
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  20. cp556

    cp556 Moderator
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    Very clearly Royal Caribbean informed you in advance that babysitting IS NOT GUARANTEED. This is true of all cruise ships. It's generally done by off-duty personnel and is not always available.

    I must agree with others and with my colleagues that you made what I consider a reprehensible decision. You chose a business meeting and a trip to the casino over your two year old.

    The purpose of our Forums is to assist our readers. In this case I just cannot do that since I do not condone your decision.
     
    #20
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