1. Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
    Dismiss Notice
  2. If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
    Dismiss Notice
  3. Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
    Dismiss Notice
  4. Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
    Dismiss Notice

VRBO reservation refund

Discussion in 'Vacation Rentals' started by Chris McMillan, Mar 26, 2017.

  1. Chris McMillan

    Joined:
    Mar 26, 2017
    Messages:
    1
    Likes Received:
    0
    Anyone else have trouble getting responses from owners listed on VRBO? I'm trying to cancel a reservation according to the guidelines established by the homeowner of the property I had reserved. I have called and texted the phone number listed for the property and have gotten no response. In fact, the number goes to a voicemail box that is full and cannot accept more voicemails. Emails through VRBO to the owner go unanswered as well. VRBO customer service is zero help. They will only commit to contacting the owner on my behalf, but if they have the same contact information I have I fail to see how they will have any more success than I in making this contact. This smells like a scam to me and at best VRBO is facilitating a fraud. I would love to know if anyone else has had this same experience with VRBO and how you were able to successfully resolve the situation
     
    #1
  2. Neil

    Neil Moderator
    Staff Member Advocate

    Joined:
    Dec 27, 2014
    Messages:
    8,550
    Likes Received:
    9,152
    And this is why you can't trust VRBO. Keep track of every call you made to the owner.

    When did you pay? I might contact my credit card company and ask them if you have grounds for a dispute.
     
    #2
  3. Dwayne C

    Staff Member Advocate

    Joined:
    Apr 13, 2016
    Messages:
    180
    Likes Received:
    209
    #3
  4. Neil

    Neil Moderator
    Staff Member Advocate

    Joined:
    Dec 27, 2014
    Messages:
    8,550
    Likes Received:
    9,152
    #4
  5. Patina

    Patina Moderator
    Staff Member Advocate

    Joined:
    Dec 22, 2015
    Messages:
    1,012
    Likes Received:
    1,664
    Another pertinent question: did you pay through the VRBO portal or directly to the owner? If you paid the owner directly you have very little recourse with the help of VRBO. If that is the case, @Neil's suggestion about involving your credit card company would be your best bet.
     
    #5
    Neil likes this.
  6. jsn55

    Staff Member Advocate

    Joined:
    Dec 26, 2014
    Messages:
    5,072
    Likes Received:
    5,039
    I'm so sorry for all the bad news, Chris, but we hear these kinds of stories all the time. Personally, I've not ever had a problem with VRBO, but when an owner is unresponsive, you have a big issue. I agree with my colleagues, see if your CC will help, it may be your only resource. I would advise that you pore over every single bit of information you can find to see if there's some assistance available somewhere. I wish you good luck.

    For our other readers: always make direct contact by telephone with the owner of a property you're interested in ... not to bypass VRBO, but to be sure the owner is alive and well and answers his phone.
     
    #6
    AMA, Neil and Patina like this.
  7. Marilyn Leland

    Joined:
    Dec 19, 2014
    Messages:
    1
    Likes Received:
    4
    I'm a vacation rental owner and I'm listed on VRBO. Your recommendation to always contact the owner by telephone is very good, but the problem is that ever since VRBO has gone to charging a fee to the renter, it has become more and more difficult to find contact information for either the owner or the renter before the rental is confirmed. I can tell you that most VRBO owners are not happy about this. We liked being in direct contact with our renters.
     
    #7
  8. jsn55

    Staff Member Advocate

    Joined:
    Dec 26, 2014
    Messages:
    5,072
    Likes Received:
    5,039
    This is amazing, Marilyn ... pretty clear that VRBO is not in the game for its owners and renters. Hopefully somebody will come along and give them some competition so everyone can all be more comfortable. But they are so entrenched as 'the source' it will be a daunting process. Thank you for letting us know.

    Vacation rentals are just such a wonderful thing ... my sister-in-law did everything wrong three years ago on a house for the family attending a wedding on Cape Cod. We were nervous wrecks driving out there from Logan, worrying about ending up 4 to a room at the local Motel 6. . But the place was just fabulous; the owner took such good care of us, even tho she had sold the house 45 days before!
     
    #8
    Neil and Marilyn Leland like this.
  9. Dick M.

    Joined:
    Apr 6, 2017
    Messages:
    1
    Likes Received:
    3
    Avoid VRBO and its affiliates. Sure they have thousands of listings and in most cases you'll not have any issues. BUT there's that risk - when you encounter problems with the rental, you're pretty much on your own. A far better alternative is using a local rental agent. Smaller can be better because a local agency has a personal stake in pleasing both the property owner AND the renter.
     
    #9
    jsn55, mmb and Patina like this.

Share This Page