We booked a place in January 2020 for May 2020, our son's Master's graduaiton. Covid happened and all graduation ceremonies were cancelled. We contacted the owner to see if we could reschedule. No response. We contacted VRBO and the owner then responsed and said we could reschedue for July, 2020. July came with a travel restriction to the state we were going to. If we came, we would have to quarentine for 14 days. We couldn't afford to do that. Again, we tried the owner. No response. Contacted VRBO and the owner then responed telling us to cancel our reservation and he would refund our money due to Covid. He put that in writing and he left us a voice mail stating that. Our son moved home July 31 due to losing his job (Covid), so now there is no reason for a rental there. As of March, 2021, nothing from the owner. He won't return email, text, or phone calls. VRBO refunded their fees within 4 weeks but the $810 for the rental the owner still has. I have not contacted my credit card company because it was paid for over a year ago.