Volvo Customer Care not supporting Customer

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Apr 25, 2018
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#1
•Since 2014, I am 2 Volvo family
o Cars maintained solely by Volvo
• 2014 - Volvo recall was not disclosed
• Aug 2015 - Catastrophic engine failure
failure S60 (Recall was cause)
• Sept 2015 - S60 Engine replaced due to recall, Volvo was not forthcoming in assisting us (unethical business)
• 2015 through 2018 - both Volvo cars maintained solely by Volvo and as per recommended intervals
• March 2018 - second catastrophic engine failure on interstate
o Cause was drive belt which had been inspected by Volvo 4 months earlier
• March - April - Without car for month, no offer to provide loaner
• April - Volvo Service team (Connecticut Own Volvo) defected as a team together, customer had to "re-start" process
• April 20 - Volvo will not assist customer and will not allow further support and communication
Volvo is Closing the customer care case
 
Apr 10, 2017
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#3
Did you have to pay for either engine repair or were both covered under warranty? What year is your S60? I am asking because my husband's 2012 R design XC60 required full engine replacement a couple of years ago. It had less than 40K miles on it at the time. One of the cylinders was losing compression and that usually doesn't happen until a vehicle has a ton of miles. Fortunately everything was covered under the warranty and he had a loaner the entire time. It took around 3 weeks to get his vehicle back. If this issue was related to a recall or covered under a warranty you absolutely should have had a loaner for the duration of the repair.