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Viking River Cruise booking

Discussion in 'Cruises' started by MJM, Mar 3, 2017.

  1. Neil

    Neil Moderator
    Staff Member Advocate

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    You probably could have sued them for malpractice which is why they have you those credits. Plus you were going on another cruise.

    Someone in the cruise industry once had a long conversation with me on the quality of staff that Viking hires. But your situation shows total incompetence if they didn't even bother to x-ray you, that's pretty in incompetent but he may not have noticed the fracture even if he did x-ray you.
     
    #21
  2. Kahhss

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    To be quite candid Skroot, they just told you what you wanted to hear. They just wanted you to stop bugging them and thus said "sure, the supervisor has been informed". No reputable company would tell a customer the results of an internal disciplinary investigation and nor should they. In many states and countries that would be protected information and could result in the employee suing the company if the results were released.
     
    #22
  3. JVillegirl541

    Staff Member Advocate

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    The Medical personnel are Contracted thru an outside company to Staff Cruise Ship Medical facilities. They are not Viking Employees. And I do not believe you should expect the level of care on a cruise ship that you would get in a State Side Emergency Room.

    Glad you are mending and your Doctor was able to further diagnose the issue.
     
    #23
    Neil and George M like this.
  4. jsn55

    Staff Member Advocate

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    ADVOCATE ADVICE
    If you're going to book a cruise, unless you have lots of experience, find a travel agent who specializes in cruises, who runs a large amount of business through the cruise line. I've always booked my own cruises, but the last one was arranged through a cruise-specialist TA and it was so full of extra goodies that I'll never book again without her.

    Viking gets a bad rap, but they're like United Airlines, bigger than their competitors and thus have more complaints than their competitors. They have more airplanes, more flights, more ships, more cruises. A good travel agent can be an extremely very valuable resource when booking travel, but especially cruises.
     
    #24
  5. jdymil

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    Just be aware that Viking will not let you use on board credit for gratuities or for pre-booked tours. Once you set foot on the boat, you are not allowed to cancel any tours you booked before the cruise. This one really surprised me. I was not feeling well and wanted to cancel 48 hours ahead and was told no. So to use OBC you either have to buy their drink package, clothing, or tours once you get on board. Another reason I'm not crazy about Viking.
     
    #25
    jsn55, Neil and VoR61 like this.
  6. SKroot

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    #26
  7. SKroot

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    To Kahhs, No, they called me back to tell me that the supervisor had been notified, not the other way around. I made it clear that I was not interested in how he was disciplined, just that his supervisor was informed, so that he would not just "blow off" a more serious case in the future.
     
    #27
  8. SKroot

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    #28
  9. SKroot

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    #29
  10. SKroot

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    According to my doctor, because there was no treatment other than time, there was no malpractice, and at that time, they did not know about our future cruise.
     
    #30
  11. CCGormand

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    I would guess that rather than being disciplined, the physician was simply reminded that he missed the opportunity to bill for the x-rays. So, the bright side of this is that he saved you or your insurance company a few hundred dollars. I'm sure you'd have had the x-rays repeated at home regardless of the diagnosis at sea.
     
    #31

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