My husband and I have been faithful customers of Viking and have had 16 bookings with them. For our 4th Christmas Market cruise, we booked Christmas in Germany, departing from Nuremberg on Nov 24, 2017 on Viking Var, headed to Cologne. When we boarded the ship, we found not a single Christmas decoration for this Christmas cruise. That was kind of depressing. That night we received the Viking Daily for the next day and the shore excursion was listed as "Sightseeing tour of the city of Nuremberg. Includes free time to visit the Christmas Markets." Next day when we took the tour, we found that the Christmas Markets would not be opening until the following Friday, a week away, As the week went on and we visited other towns along the river, we found more Christmas Markets that were not open yet. Needless to say, we were quite disappointed since that was the reason we went on this cruise. The river was too high was us to continue our cruise so we were bused to a hotel 45 minutes outside Cologne, which did have Christmas Markets open. In previous years, on Christmas Market Tours, there have been Christmas Markets open in each town, each day. Someone at Viking did not do their job and find out when the Markets opened. So what was advertised and sold as a Christmas in Germany Cruise, wasn't. Viking has offered us 25% off of the cruise only price as a credit to be used on a future trip, booked before Dec. 31, 2018. We feel this is insufficient. We asked for a refund of that amount, instead of forcing us to take another cruise with them to use the vouchers. Or to up the voucher value since we have been faithful repeat customers, but their representative doesn't even listen to what we are saying when we talk to him. I feel it is genuine false advertising on their part. Any help someone can give us would be greatly appreciated. Thanks.