Unchecked Carryon Lost on Baggage Drop Off Belt

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Feb 16, 2018
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#21
I am unsure if there would be any compensation due to you, because under the convention rules carry on baggage is generally only compensated when it is shown to be the fault of the carrier. This may be a case you will have to report to your homeowners insurance carrier for a claim.
 
Likes: jsn55
Sep 19, 2015
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#22
I still find it odd that no one can say where tagless bags end up in that terminal.

The baggage handlers have a minimum wage job and have to life 70 lbs, be out in all weather, so there is a lot of turnover.

She is listed as the contact for groundHandling but likely is just for contracts and such, as she is not at the airport.

Crystal Fiori Ground Handling
  • Menzies Aviation,
  • 10 Carlson Court, Suite 301
  • Toronto, Ontario M9W 6A2
  • Canada, CA
 
May 21, 2018
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#23
I am unsure if there would be any compensation due to you, because under the convention rules carry on baggage is generally only compensated when it is shown to be the fault of the carrier. This may be a case you will have to report to your homeowners insurance carrier for a claim.
Yes we were guilty of putting the carryon onto the belt with no tag but does that mean we should automatically anticipate it to be lost.I really am trying to find out how the baggage handling system operates so we can determine where it might be.If we had left it in a public washroom then I would not expect airline involvement to find it.There must be some protocol in the processing of untagged baggage whether it was checked or not.Was it stolen or is it sitting in some airport room or closet waiting to be reconciled?
Our homeowners insurance has a $1000 deductible so that option is not viable.
 
May 21, 2018
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#24
I still find it odd that no one can say where tagless bags end up in that terminal.

The baggage handlers have a minimum wage job and have to life 70 lbs, be out in all weather, so there is a lot of turnover.

She is listed as the contact for groundHandling but likely is just for contracts and such, as she is not at the airport.

Crystal Fiori Ground Handling
  • Menzies Aviation,
  • 10 Carlson Court, Suite 301
  • Toronto, Ontario M9W 6A2
  • Canada, CA

I tried that email but it comes up as invalid.I will phone the number tomorrow and hopefully be able to connect with her.
The ground handlers certainly have a difficult and taxing job and I have great respect for what they are doing.However if theft was involved that is a different matter.
 
May 21, 2018
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#25
I tried that email but it comes up as invalid.I will phone the number tomorrow and hopefully be able to connect with her.
The ground handlers certainly have a difficult and taxing job and I have great respect for what they are doing.However if theft was involved that is a different matter.
I called this number(very staticky)didn’t get Crystal but another employee and told to contact WestJet.
 
May 21, 2018
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#27
What a mess. WEstjet should be able to tell you what the protocol is for bags that lose or do not have tags.
Yes it is.I was first told it could be on a KLM flight but there’s no way it should have gone on any plane.
I was told I could not get CCTV footage because the drop off was restricted which it is not and that it was GTAA’s domain(it’s WESTJET).
The specialist did not contact CATSA or GTAA or the agents on that shift in drop off.
The sentiment I get is “you made an error and you deserve to lose it.”
 

mmb

Verified Member
Jan 20, 2015
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#28
Just a side story.
I was on RTD@Union Station in Denver last week, waiting for train to depart for DIA. A woman wrestled a very large suitcase onto the train and into the baggage hold area and then exited the train to buy her ticket. As she was using the machine, the train doors closed and the train departed.
I was In a hurry and didn’t have time to wait around and see what happened to her bag. The train is attended by conductors so I imageine someone got In touch and asked that the bag be held at the airport, but what an unnecesssary nightmare. That woman took a big chance and lost.
 
May 21, 2018
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#29
Just a side story.
I was on RTD@Union Station in Denver last week, waiting for train to depart for DIA. A woman wrestled a very large suitcase onto the train and into the baggage hold area and then exited the train to buy her ticket. As she was using the machine, the train doors closed and the train departed.
I was In a hurry and didn’t have time to wait around and see what happened to her bag. The train is attended by conductors so I imageine someone got In touch and asked that the bag be held at the airport, but what an unnecesssary nightmare. That woman took a big chance and lost.
The sad point in our case is that 4 agents were sitting on their stools chatting 15 ft away while the carryon was put on the belt.