Trip insurance being withheld

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Apr 13, 2018
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#1
I booked a trip to China on Viking Cruises and got their insurance with TripMate. I later received an e-mail offer from Viking for the exact same trip at the same time which was a 2 for 1 with free air. In order to get this special deal I had to cancel the original offer, and I booked the e-mail offer but was informed that I could not have the insurance applied to the second booking. I would like the first insurance that I paid applied to the second trip.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
11,372
11,857
113
New York
www.promalvacations.com
#3
Do you mean they wouldn’t TRANSFER the insurance to the second booking?

Insurance is usually nonrefundable once purchased and Viking is not very customer oriented but I find it ridiculous that you can’t apply it to another trip. Most insurance companies will allow it. Did you try calling TripMate directly to ask if they could simply change the booking number?
 
Jul 13, 2016
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#5
You are very lucky Viking is letting you cancel and re-book for the better price. Viking (and many other cruise lines) typically do not allow cancel/re-books in this scenario.
 
Apr 13, 2018
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#9
I wish the writer would come back and let us know if she is actually talking about having the insurance transferred since her post is not clear. And to let us know if she contacted the insurance company to transfer it to th new booking.
I wish the writer would come back and let us know if she is actually talking about having the insurance transferred since her post is not clear. And to let us know if she contacted the insurance company to transfer it to th new booking.
TripMate was contacted about transferring the insurance to the new booking. It was said since they only administer the plan, it is up to the supplier of the
trip ,Viking, to see if this can be done. As of now, they have said that it cannot be done.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
11,372
11,857
113
New York
www.promalvacations.com
#10
Ok - then use our company contacts for Viking we have on top of our pages and start writing to the Viking. If you've already spoken to Customer service, start with the first executive. Start at the bottom and go up weekly if you can't get help. Let us know the outcome and if one of the executives will make an exception.
 
Apr 13, 2018
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#11
Ok - then use our company contacts for Viking we have on top of our pages and start writing to the Viking. If you've already spoken to Customer service, start with the first executive. Start at the bottom and go up weekly if you can't get help. Let us know the outcome and if one of the executives will make an exception.
I am using the company contacts from Viking and have not heard anything. I had to purchase travel insurance for the trip because of the short waiting period
in order to cover pre-existing conditions. Now I am hoping to either get a refund or credits to use on this trip.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
11,372
11,857
113
New York
www.promalvacations.com
#12
If you write to Viking Customer Service- give it a week. Our instructions are after a week, move to th first executive telling them you write to Customer Service on xx/xx and have not heard from anyone and would appreciate it if they could help. And if no response in a week- continue moving up once a week.