Trip insurance being withheld

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Apr 13, 2018
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#1
I booked a trip to China on Viking Cruises and got their insurance with TripMate. I later received an e-mail offer from Viking for the exact same trip at the same time which was a 2 for 1 with free air. In order to get this special deal I had to cancel the original offer, and I booked the e-mail offer but was informed that I could not have the insurance applied to the second booking. I would like the first insurance that I paid applied to the second trip.
 

Neil Maley

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Dec 27, 2014
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#3
Do you mean they wouldn’t TRANSFER the insurance to the second booking?

Insurance is usually nonrefundable once purchased and Viking is not very customer oriented but I find it ridiculous that you can’t apply it to another trip. Most insurance companies will allow it. Did you try calling TripMate directly to ask if they could simply change the booking number?
 
Jul 13, 2016
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#5
You are very lucky Viking is letting you cancel and re-book for the better price. Viking (and many other cruise lines) typically do not allow cancel/re-books in this scenario.
 

jsn55

Verified Member
Dec 26, 2014
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#7
I believe that things can happen positively with Viking if you use a cruise-specialist travel agent with experience booking them. Or did you book directly with Viking?
 

Neil Maley

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Dec 27, 2014
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#8
I wish the writer would come back and let us know if she is actually talking about having the insurance transferred since her post is not clear. And to let us know if she contacted the insurance company to transfer it to th new booking.
 
Apr 13, 2018
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#9
I wish the writer would come back and let us know if she is actually talking about having the insurance transferred since her post is not clear. And to let us know if she contacted the insurance company to transfer it to th new booking.
I wish the writer would come back and let us know if she is actually talking about having the insurance transferred since her post is not clear. And to let us know if she contacted the insurance company to transfer it to th new booking.
TripMate was contacted about transferring the insurance to the new booking. It was said since they only administer the plan, it is up to the supplier of the
trip ,Viking, to see if this can be done. As of now, they have said that it cannot be done.
 

Neil Maley

Moderator
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Advocate
Dec 27, 2014
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#10
Ok - then use our company contacts for Viking we have on top of our pages and start writing to the Viking. If you've already spoken to Customer service, start with the first executive. Start at the bottom and go up weekly if you can't get help. Let us know the outcome and if one of the executives will make an exception.
 
Apr 13, 2018
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#11
Ok - then use our company contacts for Viking we have on top of our pages and start writing to the Viking. If you've already spoken to Customer service, start with the first executive. Start at the bottom and go up weekly if you can't get help. Let us know the outcome and if one of the executives will make an exception.
I am using the company contacts from Viking and have not heard anything. I had to purchase travel insurance for the trip because of the short waiting period
in order to cover pre-existing conditions. Now I am hoping to either get a refund or credits to use on this trip.
 

Neil Maley

Moderator
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Dec 27, 2014
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#12
If you write to Viking Customer Service- give it a week. Our instructions are after a week, move to th first executive telling them you write to Customer Service on xx/xx and have not heard from anyone and would appreciate it if they could help. And if no response in a week- continue moving up once a week.
 
Apr 13, 2018
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#13
Neil, I have written to four executives at Viking on 4/8, 4/14, 4/20, and 4/27/18 and have not received a response from anyone. Since we had to take
insurance with another company, we would appreciate getting a credit for the insurance fee that was paid to Viking for $1,638 and applying it to the rebooked trip.
Please let me know if you will be able to follow up further with this. Thank you.
 

jsn55

Verified Member
Dec 26, 2014
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#15
Suzy, I'm sorry to tell you that insurance is never refundable or transferrable. Their rates cover you from the day you buy the insurance, and if you get injured and have to cancel the trip, even if it's the next day, you are covered. I wish it were different but that's how insurance works ... collect premiums from many sources, pay out any claims and hopefully make a profit.

I booked a cruise many months out and bought the insurance at the same time. It never crossed my mind that if I cancelled the trip in the penalty-free period, I'd lose the insurance premium ... made me think about not buying the insurance until much closer to sailing. Gotta consider pre-existing conditions tho, but I'm more worried about an injury or sudden illness.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,021
12,253
113
New York
www.promalvacations.com
#16
Suzy, I'm sorry to tell you that insurance is never refundable or transferrable. Their rates cover you from the day you buy the insurance, and if you get injured and have to cancel the trip, even if it's the next day, you are covered. I wish it were different but that's how insurance works ... collect premiums from many sources, pay out any claims and hopefully make a profit.

I booked a cruise many months out and bought the insurance at the same time. It never crossed my mind that if I cancelled the trip in the penalty-free period, I'd lose the insurance premium ... made me think about not buying the insurance until much closer to sailing. Gotta consider pre-existing conditions tho, but I'm more worried about an injury or sudden illness.
If you buy a third party policy, you buy the insurance for the deposit amount (within the allowable time frame )only so you have the pre-ex coverage. When you make your final payment, add that amount to the insurance. Then you are insuring the minimal and getting the pre-ex coverage. You do have to add the rest of insurance as soon as you make the final.

You don’t have that option with the cruise line
Insurance.
 
Likes: jsn55
Apr 13, 2018
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#17
Neil, I have written to four executives at Viking on 4/8, 4/14, 4/20, and 4/27/18 and have not received a response from anyone. Since we had to take
insurance with another company, we would appreciate getting a credit for the insurance fee that was paid to Viking for $1,638 and applying it to the rebooked trip.
Please let me know if you will be able to follow up further with this. Thank you.
The insurance is nonrefundable. I don’t they will refund.
Neil, Since Viking did not transfer our policy to the rebooked trip and did not sell us any additional insurance, we would like to see if Viking would apply some
credit to our current trip which is the exact same trip as the one that was cancelled. Is that anything where you can be of help to us?
 
Jan 30, 2018
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#18
On most cruise lines, if you cancel and rebook to take advantage of a lower fare, you lose any perks that you had before unless they are still be offered at that time. You are costing them money by paying half of what you were originally going to pay, so it seems to me you are probably still coming out ahead. I do sympathize - I have lost the cost of insurance a couple of times when I have had to cancel a trip completely and it does hurt! Viking is not known for bending over backwards to make its customers happy.
 
Likes: Neil Maley
Mar 17, 2015
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#19
The travel insurance I purchase is refundable so long as I cancel before any cancellation policies are in effect. There are plans out there, but if you did not cancel in time, then it is not refundable.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,021
12,253
113
New York
www.promalvacations.com
#20
The travel insurance I purchase is refundable so long as I cancel before any cancellation policies are in effect. There are plans out there, but if you did not cancel in time, then it is not refundable
Most plans are not refundable after a certain time frame.

This was Vikings which is partially nonrefundable. She was actually lucky Viking allowed the deposit to be moved to another cruise because they have a $100 cancellation fee per person for canceling more than 120 days our and a change fee of $30 for moving
to another cruise, I was very surprised.