I was sent an email from Sandals (which I thought was Sandals) to reserve a new trip. I clicked on the link took me to the Sandals page and I proceeded to book a trip (while talking with an online associate). On Sandals page it stated $49/pp deposit and refundable until 40 days prior to the trip. I booked the trip and then saw the $200 deposit and when I asked the associate about it she said to contact Sandals and have it reduced. No way on my confirmation or during the booking did it say non-refundable. I went to cancel the trip 3 days later because of cost and that is when I was informed it was non-refundable. I even have the transcript of our conversation. I found out I actually booked with Loyalty Travel, not Sandals. Very misleading. Any help would be appreciated. Thank you.