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Take the time to leave reviews, good or bad

Discussion in 'Amazon' started by Mike Z, Apr 21, 2017.

  1. Mike Z

    Staff Member Advocate

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    I try to make it a point of leaving reviews on products I have purchased on Amazon after i have used them for a bit or installed and functioning. You not only help others, but in a case of a poor review, you can find out who the reputable companies out there are. Photos are often more helpful than an entire page of a written review.

    In my case I purchased an Aukey car charger several months back. I would notice every few days that the cord would just fall out of the USB plug and a couple times the charger popped out of the accessory socket. I left a review of 2 stars pointing out my issues and within 24 hours a representative of Aukey contacted me for my order number and is sending me a brand new charger. I'm hopeful of a good working unit as the product has over 4 stars overall. Not only am I getting the replacement, but having the company be proactive with complaints has instilled confidence in their customer service and warranty policy.

    So take the few moments when you can and leave a review and help someone else out, maybe even yourself.
     
    #1
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  2. kenish

    Staff Member Advocate

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    I assume you revised the review after their good response?
     
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  3. Neil

    Neil Moderator
    Staff Member Advocate

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    My wife just posted two reviews on Amazon - one they refused to print because she complained about the poor customer service from one company. She received a note from Amazon saying that it was against some type of policy. She is furious because she went over it with a fine tooth comb and can't find what policy she broke. But she also left a poor review for some kind of thing of ring that sticks on the back of a cell phone - I think it's to hold it to take selfies or something of the sort. She said she was afraid to hold the phone with it because it kept coming off.

    She had the same thing happen - they emailed her and said they were using a new adhesive and could they send her new ones to see if they worked better. She is waiting to receive them to see if they work any better.
     
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  4. AAGK

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    I so agree with this. I left the contact number, in another thread for, who to call at TripAdvisor when it doesn't post your bad review. I posted my first bad one ever and it never appeared until I spoke with moderation directly.

    Reviews are important and I rely on them. In my case, after the review, the hotel charged my credit card double the quoted rate as revenge but I know I will win the dispute- after 5 more months of exhausting communication.... I tried to revise my review to include this fact but I wasn't allowed.
     
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  5. divinemsmstl

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    I buy quite a bit of merchandise from Amazon (yes, I have Prime) and will probably be buying in even more categories, now that the county in which I reside has chosen to jack up local sales taxes even more. (Amazon is now charging sales tax in MO, but only the basic state rate of about 4%. If I buy locally, I'm paying anywhere from 8 - 10+% tax, depending on municipality.)

    I nearly always leave a review of my purchases, and usually read the reviews on an intended purchase before I pull the trigger. I've very rarely had a problem with anything I've purchased on Amazon ... until recently, when I bought a pair of pink flamingos, intending to put one in each of 2 community garden plots we have nearby. (Some people put gnomes in their gardens; we like flamingos!) They were supposed to include wire legs to stand up the birds. I had seen some reviews saying their birds had arrived minus the legs. When they complained and asked to return the flamingos for a complete set, Amazon told them to keep the birds and were sent a new, correct set. I took a chance and thought I'd get lucky ... I didn't.

    I left a review in 2 different places on Amazon's site mentioning the lack of legs. I also went to Amazon's live chat site and spoke to a CS rep about this, and again referred to the reviewers who were sent new flamingos. I was told to send them back and re-order. I declined: 1) the flamingos were less than $9, and I'd spend probably $6 to return them; 2) if these were defective, what guarantee did I have that the re-order would be correct? Zip. Finally the CS rep agreed to credit the order amount to an Amazon gift card ... which I used a day later to order hubby a battery-operated cultivation tool for all 3 of our gardens. So I kept the legless flamingos, and we used wire coat hangers to rig up legs for them!
     
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  6. Michael Anthony

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    I'd be careful with bad reviews, in particular if you tend to write them when you're angry. And of course, leave out personal attacks. Last week a Massachusetts court awarded a business $35000 over an online review that in looking at it was clearly defamatory. It's a fine line sometimes and it's best to just stick to facts.
     
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  7. divinemsmstl

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    I don't know if you were referring to me specifically, but I didn't -- and don't -- write any reviews in anger. I was merely pointing out what many other people before me had experienced -- I was shipped a defective product, and for what I paid ($8.90, to be exact) I wasn't inclined to go to the trouble of returning it.

    In my Amazon review, I pointed out that the problem lies with 1) the packaging (the body and the legs of the flamingos are packaged separately); 2) given the preceding, they have to be "picked" in the warehouse from separate bins then packed together prior to shipping to the customer ... and obviously that's not happening in most cases. I wasn't angry; I simply pointed out a flaw in Amazon's shipping procedure.

    Personally, I think Amazon should have a VIP or concierge customer service for those of us who pay $99/year for Prime. When I used the online chat feature to discuss my issue, it was obvious from the English syntax in her first response that the CS rep was offshore and did not understand the language very well. I try to be patient in these situations but it's not always easy.
     
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  8. Michael Anthony

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    HI! Oh no, I wasn't referring to you, or anyone on this thread. Just wanted to ppint it out.
     
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  9. Mike Z

    Staff Member Advocate

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    I have not. I just got the replacement product yesterday and thought I should at least use it for a few days before changing my review. they did contact me via email yesterday to make sure I got the replacement product so to me at least their CS is pretty good.
     
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