I book a Spirit Airline flight $650.00with a $59 member fee on April 7, 2018 for a flight mid June 2018. Within the 24 hrs, I tried to cancel the flight. Their webpage was down and I was unable. A few hours later, I tried again and now their webpage states my Free Spirit member number was not valid. I also looked at my banking information and did not see the flight charged. I thought the purchase did not go thru. It wasn't until May 7, 2018 when I got my statement that I noted the Spirit Airlines charges of $59 and $650. I tried again to confirm the cancelation online which was not working and noted a message on their web page there is a charge if you call them for assistance, so I followed up with an email. Their response is that it was not canceled within 24 hrs and now was not refundable. They were able to issue me a credit of $200 which had to be used by July 5 of which I have no use for, I indeed tried to cancel the flight within their time constraints, they admitting they update their web page at various hours of which it does not work, and then charge you for their services. I also was under the impression that signing up for their membership allowed me extra privileges for situations like this, of which it does not. I followed with additional emails with the above details, of which they did not acknowledge. I have placed a fraud alert with my bank however the refund is still not completed. I have asked for a full refund or a 6-month or 1-year time frame to use the credit, of which they will not acknowledge.