My husband and I traveled on the Vision of the Seas sailing out of Quebec 9/20. We booked 5 excursions through Shore Excursions Group. We are frequent cruisers, but this was my first experience using this company and was impressed with the testimonials and guarantee of satisfaction. We had 2 days in Boston arriving on 9/28 at 7 am and leaving at 2 pm on 9/29. I booked 2 tours with them, one for each day. The first Boston tour went fine although they were very late picking us up at the terminal, and the operators complained about traffic. When I checked my instructions again the next morning for the meeting place I noticed that the tour date was listed as yesterday, which was impossible for us to do 2 tours at the same time. I called the local contact number of Gray Line at 7 am and asked if the tour was available for us that day and they said yes, but we would have to go to their office. Yes, I was aware and willing to do that, but we had an all aboard time of 1:30 pm. The tour was to leave at 9:30 and take 3 1/2 hours. Would they make sure we were back by 1 pm so that I we had at least a half hour to get back to our ship? I was told no. This was one of the main reasons I booked with them. I told them I was uncomfortable taking that excursion and requested a refund. They said since I booked through Shore Excursions I would have to go through them. I contacted them that afternoon and they said they would look into it. Yesterday I got an email denying my request.