Samsung Dishwasher Leak

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Mar 24, 2021
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I bought a Samsung dishwasher in 2019. The motor had to be replaced in 2020, then on Christmas Day I discovered water under the dishwasher. The main gasket on the bottom of the dishwasher was leaking and my floor is ruined. The dishwasher cabinet is beside my sink and the leak was in the back corner, so there was no evidence of water damage until the floor was wet all the way out in front of the sink and through 2 layers of old linoleum. Samsung replaced the dishwasher and have offered me $4200 for repairs. The estimates from ServiceMaster and ServePro are $3700, then I have to replace cabinets, counter tops, and a new floor. My house was built in 1952 so the cabinets are not removable units but are all connected and screwed to the walls in the back, basically the wall provides the back of the cabinet. I have not involved my insurance company because I thought I could negotiate on my own, but the offer is way to low in my opinion. The contractor estimates to get my kitchen back in order are $11,000 - $14,000. I know there will be some depreciation, but I had a usable safe kitchen before and I am expecting to have that again. Thoughts? Should I get my insurance involved? Get an attorney involved?

Chickenchicken
 

VoR61

Jan 6, 2015
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I would, in this order, present your case for additional reimbursement, especially since Samsung has already made an offer;
• Samsung
• Insurance
• Attorney

Politely state the circumstances as you explained them here, and be careful to avoid expressions of anger, criticism, and disappointment

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weihlac

Verified Member
Jun 30, 2017
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I bought a Samsung dishwasher in 2019. The motor had to be replaced in 2020, then on Christmas Day I discovered water under the dishwasher. The main gasket on the bottom of the dishwasher was leaking and my floor is ruined. The dishwasher cabinet is beside my sink and the leak was in the back corner, so there was no evidence of water damage until the floor was wet all the way out in front of the sink and through 2 layers of old linoleum. Samsung replaced the dishwasher and have offered me $4200 for repairs. The estimates from ServiceMaster and ServePro are $3700, then I have to replace cabinets, counter tops, and a new floor. My house was built in 1952 so the cabinets are not removable units but are all connected and screwed to the walls in the back, basically the wall provides the back of the cabinet. I have not involved my insurance company because I thought I could negotiate on my own, but the offer is way to low in my opinion. The contractor estimates to get my kitchen back in order are $11,000 - $14,000. I know there will be some depreciation, but I had a usable safe kitchen before and I am expecting to have that again. Thoughts? Should I get my insurance involved? Get an attorney involved?

Chickenchicken
Get your home insurance company involved, just as in an auto accident. The insurance company has leverage to negotiate with Samsung that you do not have.
 
Jun 24, 2019
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Been there, done that. As Weihlac's suggests, contact your home insurer. Your insurance policy probably requires you to provide prompt notice of ptential claims.
 
  • Like
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Dec 10, 2018
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And - don't say this in any messages to Samsung - but never buy another Samsung dishwasher! Or, frankly, any other kitchen appliance. They are very pretty, but not reliable. I've had 2 dishwashers, one range and one refrigerator - all top of the line Samsungs - fail, just past warranty periods. In my rural area, no technician can/will work on them, because Samsung corporate is no more helpful to technicians than to customers. Love their TVs, but not their appliances.