Nordstrom $454 gift card theft

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Oct 7, 2016
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#62
Received a phone call from the woman I was referred to by the regional VP and got nowhere. She was a loss prevention manager. She said she didn't know how an employee could possibly get the gift card number and defended Nordstrom employees. I have to contact the upper executives now. This is exhausting!
 
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jsn55

Verified Member
Dec 26, 2014
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San Francisco
#63
Received a phone call from the woman I was referred to by the regional VP and got nowhere. She was a loss prevention manager. She said she didn't know how an employee could possibly get the gift card number and defended Nordstrom employees. I have to contact the upper executives now. This is exhausting!
That's EXACTLY how they want you to feel, Leatanya! They put up enough obstacles for you to jump over, pretty soon you'll go away. If those two Nordstrom executives do not have knowledge of the growing problem of gift card fraud, they ought to retire. Maybe they used to work for an airline; those masters at telling you anything just to get you to go away. Everybody knows about gift card fraud. A really transparent example of sleaze, I'm not a Nordstrom person, but they've always had such a great reputation for CS. They should be ashamed of themselves to have such people dealing with their customers.
 
Aug 28, 2015
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#64
I was able to talk on the phone with the regional VP of Nordstrom. She is going to have a colleague in the fraud dept. look into the matter and call me this week asking for the gift card number & etc. She said in her 25 years with Nordstrom she has never heard of this happening. She felt that the police probably wouldn't help me much. It really sounded like she doubted my story & I felt like some young teenager trying to scam money out of a successful company. I'm in my 40s & I'm not asking for cash, just the gift card balance to be rightfully returned to me. The gift card will be spent in their store. Didn't feel so great after the phone call. It's discouraging being doubted, but I certainly understand it. Fraud and scams do exist and it could happen anywhere to anyone.
Received a phone call from the woman I was referred to by the regional VP and got nowhere. She was a loss prevention manager. She said she didn't know how an employee could possibly get the gift card number and defended Nordstrom employees. I have to contact the upper executives now. This is exhausting!
So what did she say? She said you stole the gift card or that you used the gift card already? I'm trying to understand Nordstrom's position so you can respond more effectively and clear this up.
 
Aug 28, 2015
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#65
I think it's a mistake for you to blame an employee as your position is that you have no idea what happened. All you know is you returned items, received the card and then when you used the card it had zero balance. Of course a loss prevention manager knows what percent of loss may be attributed to employee theft so you don't need to educate her. She probably already spoke to the employee who issued the card by now.
 
Likes: joycexyz
Sep 19, 2015
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#66
There's nothing to investigate here.

the NYPD came in 10 minutes when the doggy day care wouldn't release my dog. NY is extremely efficient for a big city, however. @Leatanya dont take any of this personally. Often we just speak generally about these situations for folks with a similar issue so don't take it as we are doubting you. We just get detailed about every nuance and hypothetical and sometimes forget there's a person reading this. Once they issued the gift card, of course it should be available to you when you are ready to use it.
AAGK I am in NYC, and when my apartment was robbed (broke through a closed window, coming from the roof, not an easy theft) the NYPD took over 5 hours to come and the loss was over $3,000 -- yes I was insured, and they told me not to expect any resolution, and that the theft was a part of series in the area. I am glad that they came to your help so fast, because your dog is a living being and that is more important than my belongings that could be easily replaced.
 
Sep 19, 2015
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#67
I was able to talk on the phone with the regional VP of Nordstrom. She is going to have a colleague in the fraud dept. look into the matter and call me this week asking for the gift card number & etc. She said in her 25 years with Nordstrom she has never heard of this happening. She felt that the police probably wouldn't help me much. It really sounded like she doubted my story & I felt like some young teenager trying to scam money out of a successful company. I'm in my 40s & I'm not asking for cash, just the gift card balance to be rightfully returned to me. The gift card will be spent in their store. Didn't feel so great after the phone call. It's discouraging being doubted, but I certainly understand it. Fraud and scams do exist and it could happen anywhere to anyone.
Do not take the doubt in the person's voice personally; they are likely a little jaded. As for gift cards being an issue of major fraud, all they have to do is look at losspreventionmedia.com.

And Nordstrom employees in fraud -- well that has also happened -- a different scam

http://www.salemnews.com/news/local...cle_67a1b33e-6a48-597e-ba49-984e3b920f84.html

It may not be employees, it could be hackers that get the info. The system is vulnerable, and there are different ways for dishonest people to get the information.
 
Oct 7, 2016
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#68
No she (regional loss prevention manager) didn't say I stole the gift card. The balance was used up so she said after police contacted Nordstrom they would do an investigation. If it's proven that an employee used the gift card, they would send me a reimbursement card. Otherwise, there's nothing they can do. I
 
Aug 28, 2015
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#69
No she (regional loss prevention manager) didn't say I stole the gift card. The balance was used up so she said after police contacted Nordstrom they would do an investigation. If it's proven that an employee used the gift card, they would send me a reimbursement card. Otherwise, there's nothing they can do. I
She says you used it and are trying to use it again. Otherwise they would just give you a new one. She's wrong but that's what she is saying.
 

technomage1

Verified Member
Jan 5, 2015
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#70
No she (regional loss prevention manager) didn't say I stole the gift card. The balance was used up so she said after police contacted Nordstrom they would do an investigation. If it's proven that an employee used the gift card, they would send me a reimbursement card. Otherwise, there's nothing they can do. I
I'd follow up with the police and explain a simple phone call or visit from them will start Nordstrums investigation, which is all you really want in the first place. Should be an easy thing for the PD to do to keep a taxpayer happy.
 

kenish

Verified Member
Sep 1, 2015
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#72
A big vulnerability is gift cards purchased in stores, supermarkets, 7-11, etc. Fraudsters take bundles of gift cards from stores, then scratch off and record the PINs. They use legit-looking stickers or labels to restore the covering over the PIN. The "borrowed" cards are returned to the store.

The fraudsters check their list of gift card numbers until a balance shows up after the card is legitimately purchased. Voila!

I realize this probably isn't what happened in this Nordstrom situation but it points out another of many gift card vulnerabilities.
 

mmb

Verified Member
Jan 20, 2015
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#73
A big vulnerability is gift cards purchased in stores, supermarkets, 7-11, etc. Fraudsters take bundles of gift cards from stores, then scratch off and record the PINs. They use legit-looking stickers or labels to restore the covering over the PIN. The "borrowed" cards are returned to the store.
Oh My Gosh -- how do people think up this stuff ? Really devious.
 
May 17, 2016
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#75
Joyce I would be going what Leatanya is doing. Having been a victim of identity theft and having to file a police report and I can tell you the police did absolutely nothing. $454 is piddly and they aren't going to devote manpower to such a small amount.

My bank required I do it and give them a file number which I did.

Leatanya, continue up the executive chain.
Having the police report number is very important--it shows your earnestness about the situation, regardless of whether or not the police follow up.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
11,609
11,975
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New York
www.promalvacations.com
#77
Having the police report number is very important--it shows your earnestness about the situation, regardless of whether or not the police follow up.
And that is just what it is for. I don't think someone who stole a card is going to be going to be filing a police report in which they are lying. That's the point of filing one and really all it is good for.
 
Likes: AAGK
Aug 28, 2015
3,729
2,896
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New York
#78
A big vulnerability is gift cards purchased in stores, supermarkets, 7-11, etc. Fraudsters take bundles of gift cards from stores, then scratch off and record the PINs. They use legit-looking stickers or labels to restore the covering over the PIN. The "borrowed" cards are returned to the store.

The fraudsters check their list of gift card numbers until a balance shows up after the card is legitimately purchased. Voila!

I realize this probably isn't what happened in this Nordstrom situation but it points out another of many gift card vulnerabilities.
Of course. People also use them and sell them on those sites. These are all issues I'm sure Nord's loss prevention manager is aware of. However, she thinks the LW did one of these things. That's the whole problem. LW received a call from loss prevention, not customer service apologizing and offering a new card. @Leatanya I would probably move away from using the term, "gift card". This is a store credit. In the old days, you would only need your return receipt. You returned items purchased for cash and could've received the cash back, if you had the receipt.
 
Aug 28, 2015
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#79
AAGK I am in NYC, and when my apartment was robbed (broke through a closed window, coming from the roof, not an easy theft) the NYPD took over 5 hours to come and the loss was over $3,000 -- yes I was insured, and they told me not to expect any resolution, and that the theft was a part of series in the area. I am glad that they came to your help so fast, because your dog is a living being and that is more important than my belongings that could be easily replaced.
That's a shockingly poor response time. I encourage you to report this to your local precinct so that they can work on this issue. I'm not surprised they didn't catch the thief but 5 hours is not acceptable. I'm sorry this happened. This sounds frightening. I'm so glad you weren't hurt. Consider calling 311 or leaving a note with the precinct Commander.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
11,609
11,975
113
New York
www.promalvacations.com
#80
That's a shockingly poor response time. I encourage you to report this to your local precinct so that they can work on this issue. I'm not surprised they didn't catch the thief but 5 hours is not acceptable. I'm sorry this happened. This sounds frightening. I'm so glad you weren't hurt. Consider calling 311 or leaving a note with the precinct Commander.
It's NYC. If AAGK were in imminent danger they would have come quicker. The NYPD is probably the best police force in the world and they have to prioritize cases based on staffing and what is going on at the time - it isn't a small town police force. Even where I live on Long Island I can be waiting a long time for a cop to come.
 
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