I recently booked a week at Westgate Resorts in Florida. I paid a $120 exchange fee as well as a $250 premium for it being a holiday week. Circumstances changed and I had to cancel to the reservation. I was told I would get a refund for the $250 because I canceled 60 days in advance but no refund for the exchange fee. I asked if I could apply it to a different week and was told no. If I wanted to rebook I would have to pay another exchange fee. I asked to speak with a supervisor and was told the same thing. She just kept repeating policy over and over. I then emailed their customer service dept. and they said the same thing and emailed me a copy of the owner's manual. I can't believe there isn't any way to appeal this. I find it hard to believe that there is never an exception to this rule.I am not asking for a refund just to be able to apply the already paid for exchange fee to another week. Otherwise I paid Westgate $120 for absolutely nothing. Any advice on how to proceed from here would be greatly appreciated.