New IHG Best Rate Guarentee Issue (11/2017)

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Sep 19, 2015
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#41
Imagine that supermarket A has a sign that says "we have the lower price on prime rib - find it cheaper anywhere else, and it's free." Prime rib is $10/lb at supermarket A. You see that supermarket B is advertising prime rib at $9.99/lb. So, you take the ad flyer from supermarket B, go to supermarket A, load up your cart with prime rib, go to the checkout, and say "it's only $9.99 at supermarket B, so honor your guarantee and give it to me for free."
And imagine me doing it as a vegetarian who had no intention of buying meat until I could get it for free....
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
10,668
11,257
113
New York
www.promalvacations.com
#45
In Vegas one has to play to win -- i.e. actually have to pay. There is a difference between that and searching for a difference just to get something free -- with no intention to actually being a customer at that point. And then actually going for the presidential suite as a laugh - hey go big or go home. Gaming the system often leads to a backlash against customers. I may be coming off as harsh as this reminds me of too much bad Wall Street behavior -- which was not illegal but certainly caused problems.
It can also leave you being banned by then"casino" (I.e. IHG in this case) if what you are doing is obvious. Then the same person will tell us they can no longer stay at IHG and how can you help me?
 
Mar 27, 2017
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#46
What you received is a standard reply when they receive a request. That simply says once they research the price match and verify it meets the program they will notify you. It is merely an acknowledgment that they received the request.

What your screen print says doesn't mean anything because they most likely were not processing it at that time. Your request goes into a que behind everyone else that has applied and they will check the pricing in order of the receipt. I think in this case that the price had already changed by the time IHG did the research, this nothing to match.

And to Christina - no the cancellation policy was not the same. When I checked the policy on the other website, the booking was already in full cancellation penalty at the time of booking. On the IHG site, they had until today I believe to cancel with no charge.

So the cancellation policy was not the same and yet another reason to not match.
Neil, the cancellation policy was identical on both reservations.

Btw, you guys are welcome to continue discussing it, but I've given up. I've told them to keep the reservation canceled.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
10,668
11,257
113
New York
www.promalvacations.com
#47
Neil, the cancellation policy was identical on both reservations.

Btw, you guys are welcome to continue discussing it, but I've given up. I've told them to keep the reservation canceled.
When I re-created the reservation it was not. The res. in the 3rd party site showed that if I booked the res.was already in the penalty. The IHG site showed I had a day.

I think you are wise to leave it alone. You tried to play the system and they caught you. If you don't want to be blacklisted, I would recommend not trying to pull this again. IMO opinion they caught exactly what you were doing and that's why they canceled your res.
 
Likes: joycexyz
R

Realitoes

Guest
#48
Neil, the cancellation policy was identical on both reservations.

Btw, you guys are welcome to continue discussing it, but I've given up. I've told them to keep the reservation canceled.
Can you post a screen shot of your reservation to show this, as you did with the one you were comparing it too?