1. Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
    Dismiss Notice
  2. If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
    Dismiss Notice
  3. Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
    Dismiss Notice
  4. Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
    Dismiss Notice

NCL Uk want to cancel my booking - can I appeal?

Discussion in 'NCL' started by Daffodil, Jun 10, 2017.

  1. honestpointofview

    Staff Member Advocate

    Joined:
    Jan 22, 2017
    Messages:
    252
    Likes Received:
    329
    Agreed I am hoping that this is an easy one to sort (I know naive!) - unless there is something we are all missing/don't know. If we can't help Daffodil sort it herself I can pick it up in the helpline.
     
    #41
    Daffodil, jsn55, Patina and 2 others like this.
  2. Daffodil

    Joined:
    Jun 10, 2017
    Messages:
    13
    Likes Received:
    4
    Thank you - You really are an amazing bunch of people to offer your time and support to others like this.

    No contact from NCL still - will give it another week to see if they get back to me. x
     
    #42
    honestpointofview likes this.
  3. Algebralovr

    Joined:
    Aug 29, 2015
    Messages:
    401
    Likes Received:
    606
    Just an FYI - the cruisetour you list is STILL being offered on US site, just that the price i now likely A LOT higher. I see an inside room at $2698 per person plus gratuities and taxes.

    I think your thought that someone goofed and now is trying to circumvent the UK Consumer protection laws is likely correct.

    They should have found it sooner.
     
    #43
  4. Daffodil

    Joined:
    Jun 10, 2017
    Messages:
    13
    Likes Received:
    4
    Hello again,
    So, it has been two weeks now and I have had no contact from NCL .
    I guess I now need to escalate it and email the next person on the list but please could you advise what I should say?
    I got the "Sorry to bother you, you obviously have lots of very important matters to attend to" and " I'm sure it's a misunderstanding " but any further help in knowing what to say/how to word it wold be really appreciated.
    I am very much encouraged that nobody else I know of who booked this cruise tour has had any indication from NCL that it has been cancelled. I think that you are all correct and that the Cruise Consultant was told to persuade me to cancel "off the record" through the phonecall.
    Thanks, as always, for your help x
     
    #44
  5. Neil

    Neil Moderator
    Staff Member Advocate

    Joined:
    Dec 27, 2014
    Messages:
    7,862
    Likes Received:
    8,500
    You have two options- let it go and book your excursions, etc. as if this person never spoke to you.

    Or continue to write one by one to the executives we show on our company contacts page.

    I have never seen a response from any of the consumers who have written using our contacts that says "you must have more important matters to attend to". That is appalling.
     
    #45
    Algebralovr likes this.
  6. Daffodil

    Joined:
    Jun 10, 2017
    Messages:
    13
    Likes Received:
    4
    Oh no, sorry - I didn't mean that they had said that to me! One of the pieces of advice I had received earlier on this forum suggested when I write to the CE I should include the phrase " I am sorry to have to bother you as I know you have important matters to attend to".
    Sorry for any confusion : )
     
    #46
  7. Patina

    Patina Moderator
    Staff Member Advocate

    Joined:
    Dec 22, 2015
    Messages:
    935
    Likes Received:
    1,526
    I am not familiar with cruises so forgive me if this is a dumb question.....can you check on your reservation/booking online like you can an airline reservation? If so, I would monitor it regularly rather than pursue communication with the execs. I see it this way, you have a confirmed trip that has been paid for, no reason you should assume it has been cancelled without any written notification.

    One suggestion is to check your junk folder for any emails from the cruise company.
     
    #47
    jsn55 likes this.
  8. Carrie Livingston

    Staff Member Advocate

    Joined:
    Jan 6, 2015
    Messages:
    286
    Likes Received:
    345
    You can login on NCL and view your reservation. You can also access your confirmation and various other things. 90 days or so prior to sailing you can make specialty restaurant reservations and book excursions through the cruise line. So if you haven't done so already, I'd go online and see what your reservation says. No reservation, then you need to go up the ladder.
     
    #48
    jsn55 and Patina like this.
  9. Neil

    Neil Moderator
    Staff Member Advocate

    Joined:
    Dec 27, 2014
    Messages:
    7,862
    Likes Received:
    8,500
    Yes, our writer has done that and can see the reservation. She is worried because some agent told her there was an error o we the phone but NCL has not contacted in writing about it. She is being proactive.
     
    #49
  10. Patina

    Patina Moderator
    Staff Member Advocate

    Joined:
    Dec 22, 2015
    Messages:
    935
    Likes Received:
    1,526
    I understand that. My point is, unless she receives a cancellation in writing, I would go with the premise there still is a reservation and does not need to confirm what is already confirmed in writing. Similar to telling OPs to 'communicate in writing because anything said over the phone essentially didn't happen.'
     
    #50
    Neil likes this.
  11. Algebralovr

    Joined:
    Aug 29, 2015
    Messages:
    401
    Likes Received:
    606
    At this point, I simply recommend taking screen shots and downloading a printed copy of the reservation. Make shore excursion plans online. If something happens and your reservation disappears, then proceed with contacting the higher ups. You have good consumer protections in the UK.

    I think the agent on the phone was trying to get you to cancel due to the low price. It would be one thing if that was within a few days, not months.
     
    #51
    George M, Patina, jsn55 and 1 other person like this.
  12. Neil

    Neil Moderator
    Staff Member Advocate

    Joined:
    Dec 27, 2014
    Messages:
    7,862
    Likes Received:
    8,500
    Great idea.
     
    #52

Share This Page