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Luggage delay of 12 days. Contact info for Luthansa?

Discussion in 'Frequently Asked Questions (FAQs)' started by Linda N, Jul 26, 2016.

  1. jsn55

    Staff Member Advocate

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    Well, if Lufthansa never saw the bag, how can they be responsible for it? Or do you mean that they have to go looking for it no matter what, because it's presumed that it's in Frankfurt somewhere, right? But what bar code is on the bag tag? Does Lufthansa have access to UA's system? As long as she got the bag eventually, these are moot points ... but if my bag were truly 'lost' I think I'd want to figure out where and who may have lost it. You can tell I haven't had a lost bag in 15 years!
     
    #21
  2. JVillegirl541

    Staff Member Advocate

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    The bag is connected to the PNR and is in the system. It is always the responsibility of the final leg on THAT Locator Code to work with the system and retrieve the bag for the client. I'm guessing that makes the system fair and it works in the long run. This way there is no guessing as to who to work with.
     
    #22
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  3. JVillegirl541

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    I always pack my small carry on as if I will never see my checked luggage again.
     
    #23
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  4. Patina

    Patina Moderator
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    I just cannot bring myself to check luggage at all. For one, I don't want to lug a bunch of stuff around, and two, I would be really ticked off if my bag got lost temporarily or permanently. We tend to travel casually so no need for ball gowns and other such hoopla that take up a ton of space :D
     
    #24
  5. JVillegirl541

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    Ahhh my hero!
     
    #25
  6. jsn55

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    As I looked at this thread again just now, I realized that I literally had no idea how the lost bag system currently works. Duh, I guess it's all computerized and bar coded and super-dooper. When my bag was 'lost' in Amsterdam or Roma because all the tags ripped off the outside, someone opened it, saw my itinerary, and sent it on to my hotel. I've been forever grateful.
     
    #26
  7. jsn55

    Staff Member Advocate

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    Eh! I tried travelling light once, I didn't like it.

    Years ago, my husband complained about my monster bag ... I just stared at him, pulled a $5 out of my pocket and said "Here, hire a porter". That was the last time he complained about my bag. I like my STUFF.
     
    #27
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  8. mmb

    mmb

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    I'm with HER !
     
    #28
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  9. Little me

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    Jesuit education creates inquiring minds - not judgmental minds.
    FYI: the last airline on the itinerary is fully responsible for the delivery of the bag.
    Whoever screws it up after the passenger left the airport is still that airlines responsibility.
    Of course the airlines tag the bags to a cruise lines, trains, and others - you just do not know about it.
     
    #29
  10. Neil

    Neil Moderator
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    Long ago someone advised me to check the luggage tag as the agent was putting them on the bags to make sure that they were tagged to the correct airport. I have out that into practice and so far have been lucky and had a delayed bag only once in more than 40 years of flying and never a lost one.

    I think I've been incredibly lucky.
     
    #30
  11. mmb

    mmb

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    [QUOTE="Little me, post: 40727, member: 1907"Of course the airlines tag the bags to a cruise lines, trains, and others - you just do not know about it.[/QUOTE]

    I knew about it. It was I who put the tags on my bags before I handed them over to the airline.
    Holland America sent the tags in the mail along with massive amounts of other information.
     
    #31
  12. joycexyz

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    Always a good idea to have ID and contact info, as well as itinerary, easily found in the bag, like in the front pocket.
     
    #32

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