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Luggage delay of 12 days. Contact info for Luthansa?

Discussion in 'Frequently Asked Questions (FAQs)' started by Linda N, Jul 26, 2016.

  1. Linda N

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    I enjoy reading your daily blogs and hoped never to need your help! I just returned from a 13 day European vacation and cruise. Do you have any contacts for Luthansa Airline? My bag was lost/delayed by the airlines. The originating flight was United, and tickets fees were paid to United. We connected in Frankfort to Venice via Luthansa. My bag was missing at Venice Marco Polo Airport. We filed a claim. I called 2-3 the airport missing bag info line times a day while in Venice. The automated system was not helpful and no one answered the phones. I began to replace some clothes and toiletries and have receipts. We left on a cruise July 15. Royal Caribbean helped contact the airlines and I was to receive my bag in Satorini. It was Mis- labeled by the handler at the airport or in transit and wound up on the Norwegian Jade instead of RCL's Vision of the Seas. Finally after another 4 days Norwegian Jade contacted me directly and the transfer of my bag was made as I left the cruise ship on July 24. In total my bag was "at large" for 12 days. I think the cruise line did what it could. I was lucky, I was traveling with a family group and borrowed some clothing and got by with only about €580 in puchases. Sounds like a lot but it adds up fast, especially toiletries and underwear when you are no where near discount shopping and relying on what's stocked by a cruise line that is hoping you will spend on luxury items when you need basics. Am I right in believing it is Luthansa I need to direct my complaint and claims to? Should I be contacting United since they were the carrier I bought the tickets through? Thanks for your advice and assistance!
     
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  2. Neil

    Neil Moderator
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    If you go to the top of the page you will see a tab that says "Company Contacts". Lufthansa is listed under airlines.
     
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  3. Flywisely

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    Why is this a LH baggage problem? Who did the bad job at the airport?
    Airlines do not tag a bag to a cruise line do they?
     
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  4. JVillegirl541

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    @Flywisely the LW is now needing to file a claim for her out of pocket expenses. Yes she got her bags back after 12 days and a miss delivery to the wrong ship. But she would normally be entitled to some reimbursement for items needed to survive after luggage is delayed for a very long time and IMO 12 days is 11 days too many!
     
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  5. JVillegirl541

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    #5
    Last edited: Jul 26, 2016
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  6. Flywisely

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    So are you saying the bags did not get to VCE with them in the first place.
    And then when the airline tried to deliver it they did to the wrong ship.
    It was not clear to me.
     
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  7. Patina

    Patina Moderator
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    That is how I read it.
     
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  8. Flywisely

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    Then LH should be compensated for delayed luggage. Just send them a reasonable amount with copies of receipts as a claim.
     
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  9. JVillegirl541

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    Yes that is exactly what happened:(
     
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  10. mmb

    mmb

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    Actually she said she connected in Frankfurt to Venice via Luthsansa.
    She then said it was missing in Venice.
    She didn't say she saw it or had it in Frankfurt.
    It isn't clear where it went missing.
    Seems like someone needs to determine who first lost it and they would be liable for reimbursing her. Could be United.

    On another issue -- cruise lines did used to give you tags to put on your luggage that auto-transferred your bags to the cruise ship.
    For our Alaska cruise, we flew RSW>SEA>YVR. In Vancouver, after going through customs, the cruise line put us on a bus and took us to the ship and our stuff was all there. No hassles at all. This was Sep 2004. Best cruise ever on Holland America.
    We didn't know any better and flew in the day of sailing. Had almost no time to dawdle anywhere. We were lucky with no delays/mishaps of any kind. Didn't have any insurance.
    Our son lived in Seattle at the time and he was originally going to drive us up to Vancouver but he was in the Navy and he ended up out on a submarine at the time.
     
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  11. JVillegirl541

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    Does not matter who lost the bags, the airline that flew her on the last leg is responsible. That's just how the airlines handle missing bags.
     
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  12. Barry Jacobs

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    I have same problem my bag was left off plane in Toronto. I was fighting from Cleveland,via Toronto a nd Frankfort to Berlin.spent hours on phone and went to Berlin airport twice.
    I have sent emails to Air Canada and Lufthansa contacts on your web site
    Now what should I do????
     
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  13. sas80

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    I'm reading that they spent a few days in Venice before getting on the cruise. When we drive to the port I don't put my bag tags on till I take them out of the car. I can see why, if you are spending a few days in Venice prior to your cruise, you wouldn't put your cruise bag tags on, you don't want them to go missing, get damaged, etc.
     
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  14. JVillegirl541

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    Who did you fly your final leg on? Lufhansia? Did you file a claim per the guidelines on their website? And what date did you fly, date claim filed?
     
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  15. Neil

    Neil Moderator
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    Have you followed our precise directions to write to customer service, give them a week to reply, then write to first executive, give him/her a week to reply and repeat weekly with each executive until you get to the top of the list?
     
    #15
  16. jsn55

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    IMAGINE, the good old days before you got involved with this forum and realized how LUCKY you were! The travelling life was so simple then.
     
    #16
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  17. jsn55

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    Best to create a new post, Barry ... you'll get more responses from our advocates.
     
    #17
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  18. JVillegirl541

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    And so was renting a car! ;)
     
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  19. jsn55

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    My concern about who to file with involves the question of who was responsible for putting the bags on the flight to Venice. Were they checked through from your home airport by United? Or did you pick them up in Frankfurt and re-check them with Lufthansa?
     
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  20. JVillegirl541

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    Judy none of that matters, whoever YOU fly your last leg with is responsible. It does not matter if they never had or touched that bag. It's just how the system works.
     
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