LOST TRAVELERS CHECKS BUT AMEREX DOES NOT ANSWER

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Dec 18, 2017
6
0
1
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#1
IT IS NOW MORE THAN 8 MONTHS SINCE I FIRST CALLED
AMERICAN EXPRESS ABOUT LOST TRAVELRS CHECKS.
I GAVE THEM EVERYTHING THEY ASKED FOR:
AS I AM TRAVELLING OUTSIDE THE USA,
I GAVE THEM SCANNED COPIES OF PASSPORT, THEIR
CLAIM FORM FILLED OUT ABOUT THE LOST TRAVELERS CHECKS
THE NUMBERS OF THE TRAVELERS CHECKS
AND THE RECEIPTS OF PURCHASE OF THEM.

THEY PROMISED IN THE FIRST 2 WEEKS OF CALLING THAT THEY WOULD
REFUND THE $1000 TOTAL TO MY BANK ACCOUNT. THEY HAVE DONE
NOTHING, DO NOT EVEN ANSWER NOR GIVE REASONS FOR DELAY.
THIS IS URGENT SITUATION AS I AM GETTING MEDICAL TREATMENTS
IN EUROPE AND NEED THE REFUND FOR URGENT HEALTH REASONS.
THEIR OFFICES HAVE ALL BEEN CLOSED IN ENTIRE USA WITH NEW
MANAGEMENT ABOUT A YEAR OR SO AGO, AND THE OFFICE FROM INDIA
WHICH NOW HANDLES ALL THOUSANDS OF SUCH CLAIMS FOR BOTH
LOST CREDIT CARDS AND TRAVELERS CHECKS DOES NOT ANSWER.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,019
12,251
113
New York
www.promalvacations.com
#3
We have company contacts on top of our pages. Get the contacts for Amex and write to Customer Service. Give them a week to reply. If they don’t reply or help, write to the first executive shown. Repeat weekly going up the executIve chain.

I’m betting you will get an answer- let us know.
 
Likes: VoR61
Dec 18, 2017
6
0
1
66
#4
We have company contacts on top of our pages. Get the contacts for Amex and write to Customer Service. Give them a week to reply. If they don’t reply or help, write to the first executive shown. Repeat weekly going up the executIve chain.

I’m betting you will get an answer- let us know.
https://www.americanexpress.com/us/content/prepaid/travelers-cheques/service-center.html

Seems fairly straight forward, 24 hr a day service center. You may need to stop calling and document your lack of response in writing.
I AM ANSWERING EACH ONE OF YOUR MEMBERS RESPONSES SO I START WITH THIS ONE.
THANK YOU FOR YOUR SUGGESTIONS.

HOWEVER IT HAS BEEN 8 MONTHS OF NOTHING FROM THEM AND I HAVE
WRITTEN THEM MORE THAN TWO DOZEN NOTES.
LET ME START OVER.

THEY ENCOURAGE ME TO CALL THEM AND IT TURNS OUT, IF YOU TAKE
THE TIME TO LOOK AT A GOVERNMENT
DEPT. CALLED
CFPB , WHICH STANDS FOR CONSUMER FINANCIAL PROTECTION BUREAU
THAT THERE ARE
==SEVERAL THOUSAND== COMPLAINTS SPECIFICALLY ABOUT THE SAME
METHODS AND SPECIFICALLY ABOUT AMERICAN EXPRESS,
BECAUSE THIS GOV. DEPT.
HAS TAKEN AMEX TO COURT REPEATEDLY AND FINED THEM A TOTAL
OF MORE THAN $250 PLUS ORDERED THEM TO REFUND AND OR
REPAY HIDDEN FEES ON THEIR CREDIT CARDS.

THIS USA DEPT. ALSO CONSIDERS AND STATES CLEARLY THAT NOT
ONLY IS AMERICAN RANKED WORST OF ALL USA FINANCIAL CREDIT
COMPANIES,
BUT THAT ANY ATTEMPT TO ACTUALLY MAIL TO THEM IS NOT ONLY
HOPELESS,
BUT THE CFPB COURT RULINGS THEMSELV ES (YOU CAN FIND ALL
OF THEIR COURT DECISIONS AGAINST AMERICAN EXPRESS ON
THE CFPB WEBSITE
ALONG WITH 120,000 COMPLAINTS AND A THOUSAND MORE COMING
EVERY WEEK TO THEM.,
THAT AS FAR AS ANY REQUEST BY THEM TO POSTAL MAIL THEM
ANY REQUESTS, IT NEVER GETS ANSWERED BY ANY OF THE
THOUSANDS OF COMPLAINANTS
AMEX HAS CLOSED DOWN ALL OFFICES IN USA, AND ALL MUST
GO TO ONLY AN OFFICE IN INDIA WHICH NEVER RESPONDS, AND
I HAVE IN THE LAST FEW WEEKS OF LOOKING AT SIMILAR GOV.
INVESTIGATIONS OF AMEX, THAT THOUSANDS OF CUSTOMERS HAVE
DONE EVERYTHING REQUESTED OF THEM,
FOR LOST TRAVELERS CHECKS AND NEVER GET A REFUND, MANY FOR
MORE THAN A YEAR OF DELAYS,
AS FAR AS POSTAL MAILING TO THEIR ONLY OFFICE LEFT IN THE
USA OUTSIDE THEIR NY HEADQUARTERS,
THAT IS A BANK CALLED CENTURION BANK IN UTAH,
THAT THEY ARE SO UNTRUSTWORTHY IN NEVER REPLYING TO MAIL,
THAT
CFPB ITSELF IN THE ACTUAL CONSENT DECREE DECISONS (5 SEPARATE
CASES AGAINST THEM IN 5 YEARS, TOTALLY MORE THAN 250 MILLION
DOLLARS AND DEFRAUDING 290,000 CUSTOMERS, THAT
CFPB ITSELF IN THEIR ACTUAL COURT DECISIONS TELLS AMEX
THAT WHEN PAYING BOTH FINES
ACTUAL 5 DIFFERENCE FINES INCLUDE SEPARATE PENALTY FINES
TO CFPB , FDIC, FEDERAL RESERVE AND THE FTC.
BUT
SINCE AMEX MAKES PROFITS OF 50 MILLION DOLLARS A YEAR, THEIR
ATTITUDE IS PLAIN AND CLEAR, THE PENNIES ON THE DOLLAR THEY
ARE FORCED TO PAY IN PENALTIES, [AND ONLY WHEN FORCED TO
PAY BY COURTS] MEANS NOTHING TO AMEX, THEY DO NOT REDUCE
EVEN ANY OF THEIR DECEPTIONS TOWARD CUSTOMERS,
BUT WHAT I STARTED TO WRITE ABOVE, I AM VERY TIRED AND ILL
AT 71 YEARS OLD, SO THIS WRITING IS NOT VERY CLEAR,
THAT THE "RELIABILITY" OF =ANY= POSTAL MAIL TO THEIR ONLY
USA OFFICE LEFT THAT HAS NOT BEEN CLOSED DOWN, THE ONE
IN UTAH,
NEVER RESPONDS SO THE WORDING OF THE CFPB FED. GOV.
AGENCY ITSELF, SAYS THAT WHEN AMEX IS READY TO PAY THE
MILLIONS IN FINES
THAT THEY MUST PAY "MY OTHER COMPANIES EXPRESS MAIL"
NOT BY POSTAL AT ALL.
I ENCOURAGE YOU TO READ AND REVIEW THE CFPB WEBSITE.

I DID ALL OF WHAT YOU SUGGEST.
I CALLED THEM ONLY WHEN THEY ENCOURAGED ME TO DO SO,
BUT THE CALLS WERE PUT ON HOLD, NEVER ANSWERED, HUNG
UP ETC.
CFPB DESC RIBES AMEX METHODS AS "VIOLATIONS AT EVERY
STAGE OF THE GAME" OF ALL OF THEIR FINANCIAL PRODUCTS.

AND AS FAR AS THE NY HEADQUARTERS THEY ALSO PLAY THE GAME
OF ENCOURAGING ME TO CALL THEM.
I HAVE OVER SEVERAL MONTHS CALLED ONCE OR TWICE A WEEK,
LEFT MESSAGES DOZENS OF TIMES,
THEY NEVER RETURN THE CALLS AT THE NY HQ.
IF YOU DO A SEARCH ON GOOGLE FOR
THE FOLLOWING SEARCH WORDS
....VIOLATIONS...AMERICAN EXPRESS.....
YOU WILL FIND HUNDREDS OF LEGAL FIRMS DEFENDING CUSTOMERS
BUT NOT SUCCEEDING AGAINST THIS MONOLITH.
 
Dec 18, 2017
6
0
1
66
#5
We have company contacts on top of our pages. Get the contacts for Amex and write to Customer Service. Give them a week to reply. If they don’t reply or help, write to the first executive shown. Repeat weekly going up the executIve chain.

I’m betting you will get an answer- let us know.
YOU ARE THE 2ND REPLY AND THANK YOU FOR YOUR EFFORT.
YES
I HAVE ALL THOSE PHONE NUMBERS YOU HAVE HERE ON YOUR WEBSITE,
I HAVE FOLLOWED ALL OF THEIR REQUESTS EXACTLY.
THEY HAVE ASKED ME TO CALL OVER THE FIRST MONTH [EVEN THOUGH
THEY PUBLICLY "PROMISE" 1 WEEK REPLACEMENT OR REFUND OF
LOST TRAVELERS CHECKS,
I WENT ALONG WITH THE DELAYS FOR THE FIRST MONTH, STILL CALLING
THEM AT THEIR REQUEST,
INCIDENTALLY
THEY DO NOT ANSWER 24 HOURS EXCEPT FOR THE FIRST CALL TO
REPORT THE LOSS,
THEN THEY GO FROM THAT PHILIPPINES OFFICE THAT TAKES THE
FIRST CALL, TO THE INDIA OFFICE THAT
HANDLES
ALL THE THOUSANDS OF CLAIMS OF LOST AMEX CARDS AND TRAVELERS
CHECKS AND UNFORTUNATELY THIS AMAZING RECORD OF REFUNDING
ALMOST NOTHING AT ALL TO THOUSANDS ENTITLED TO SUCH REFUNDS,
UNTIL A COURT ORDER FORCES THEM,
MEANS THAT I HAVE MORE CHANCES OF WINNING THE LOTTERY THAN
GETTING THE REFUND PROMISED AND GUARANTEED BY AMERICAN
EXPRESS.

THANKS AGAIN FOR YOUR EFFORTS.

I AM ENCOURAGING THE MANY I FIND WITH COMPLAINTS ON THESE
BEST WEBSITES, AND
WITHOUT A DOUBT THE CFPB WEBSITE IS THE BEST BECAUSE IT IS
GOVERNMENT AND IT HAS THE POWER ALONG WITH THE FEDERAL
RESERVE AND THE FDIC TO DO THE COURT ACTIONS.
BUT AGAIN THE LEGAL OFFICES TO FILE ON BEHALF OF INDIVIDUALS
AGAINST AMEX HAVE HUNDREDS OF WEBSITES PLAINLY STATING
HOW ILLEGAL THESE TACTICS ARE BUT UNABLE TO SUCCEED AGAINST
AMEX.
CLASS ACTIONS ARE NOW DISALLOWED ALSO.
HOWEVER A WOMAN WHO HAD THE SAME EXPERIENCE NOW HAVING
WAITED FOR YEARS AND STILL NO REFUND OF HER 2500 IN LOST
TRAVELRS CHECKS,
THAT SHE IS ACTUALLY GOING THROUGH THE INTERNET AND WHEN
SHE FINDS VARIOUS BANKS ESPECIALLY US BANKS THAT STILL SELL
TRAVELERS CHECKS AND STATE CLEARLY THAT AMEX WILL CHEERFULLY
REFUND ANY LOST TRAVELERS IN 24 HOURS!!
SO SHE HAS SENT ME EMAIL ABOUT THIS AND IS WRITING EMAIL TO EACH
BANK OR TRAVEL AGENCY STILL SELLING TRAVELERS CHECKS WITH
SUCH A PROMISE, SENDING THEM COPIES BY EMAIL OF THE COURT
ACTIONS AGAINST AMEX AND YET TO NO AVAIL.

YOU CAN DO A SEARCH ON CFPB OF THE 100,000 COMPLAINTS FOR
ANY OF THE MAJOR FINANCIAL PRODUCTS COMPANIES AND AMEX
IS BY FAR THE WORST.
AS FOR CHANGING FROM PHONE CALLS, TO EITHER EMAIL OR
POSTAL MAIL, AMEX CONSTANTLY ENCOURAGES PHONE CALLS
==INSTEAD== OF CORRESPONDENCE BUT THE COMMENTARY
WITH THE LEGAL ISSUES STATES REPEAEDLY THAT THIS IS A FAVORITE
TACTIC, BECAUSE YOU ARE NOT ALLOWED TO RECORD THE PHONE
CALLS [THOUGH AMEX IS ALLOWED TO RECORD THEM...BUT THEY
GO INTO THE CIRCULAR FILE AT THEIR END KNOWING THAT THE
CUSTOMER CANNOT RECORD IT AND CERTAINLY CANNOT USE IT
We have company contacts on top of our pages. Get the contacts for Amex and write to Customer Service. Give them a week to reply. If they don’t reply or help, write

AS EVIDENCE LATER,
 
Dec 18, 2017
6
0
1
66
#6
We have company contacts on top of our pages. Get the contacts for Amex and write to Customer Service. Give them a week to reply. If they don’t reply or help, write to the first executive shown. Repeat weekly going up the executIve chain.

I’m betting you will get an answer- let us know.
GOT
DISCONNECTED SO I WANT TO COMPLETE THE POINTS IN THE ANSWER HERE.
SHE, MY FRIEND, IS SUGGESTING THAT IF ENOUGH CUSTOMERS GROUP
TOGETHER FOR THE SAME ISSUE,
IN THIS CASE LOST TRAVELERS CHECKS
AND BECAUSE AMEX AS ONE OF THE WORLDS WORST BUT MANY OTHER
SIMILAR COMPANIES
ACTUALLY PREFER PHONE CALLS BECAUSE THEY CANNOT BE RECORDED
BY THE PUBLIC BUT THE COMPANY ITSELF CAN JUST BY PLAYING THE
MESSAGE WHEN YOU CALL...

FOR TRAINING PURPOSES, WE MAY BE RECORDING THIS PHONE CALL.

BUT SINCE CUSTOMERS CANNOT RECORD IT AND CERTAINLY NOT
USE IT AS EVIDENCE IN A COURT ACTION,
THEN THE FINANCIAL COMPANY SUCH AS AMEX HAS UNLIMITED FREEDOM
TO CHANGE THEIR ANSWERS,
REWRITE TERMS AND CONDITIONS, ALMOST AS OFTEN AS YOU CALL
TO RESOLVE ONE ISSUE WITH THEM, THEY COME OF UP WITH ENTIRELY
NEW SET OF TERMS AND CONDITIONS
AND THIS IS FOR PRODUCTS YOU OFTEN BOUGHT SEVERAL YEARS
AGO AS MANY WHO BUY TRAVELERS CHECKS DO,
THEY CAN GIVE FALSE AND CONTRADICTORY ANSWERS AS MUCH AS
THEY WANT OVER THE PHONE
AND YOU CANNOT PRESENT PROOF OF THIS BECAUSE OF THE ABOVE
SITUATION I JUST DESCRIBED.

MY WOMAN FRIEND WHO HAS HAD SIMILAR EXPERIENCE AND NOW IT IS
MORE THAN 2 YEARS SINCE SHE FIRST FILED A CLAIM WITH AMEX
FOR LOST TC CHECKS AND NOTHING FROM THEM.

IT IS NOW 8 MONTHS FOR ME, AND I HAVE DONE EVERYTHING AS THEY
REQUESTED OF ME.
HOWEVER WHEN I BEGAN READING HUNDREDS OF SIMILAR COMPLAINTS
AT CFPB ABOUT THE SAME SITUATION, LOSS OF AMEX TC CHECKS,
I BEGAN TO REALIZE IT IS ENDEMIC AND MASSIVE AVOIDANCE ON THEIR
PART.
SHE IS HOPING TO GET A LARGE ENOUGH GROUP OF SIMILAR
COMPLAINANTS TO PRESS FOR THE FOLLOWING:

THAT ANY TIME A FINANCIAL COMPANY DECLARES ITS RIGHT TO
RECORD YOUR CONVERSATION,
THAT YOU SHOULD AUTOMATICALLY BE GIVEN THE SAME RIGHT TO
MAKE YOUR OWN RECORDING.

THIS WOULD GREATLY REDUCE THE FABRICATING, AND CONSTANTLY
CHANGING TERMS AND CONDITIONS FOR THE SAME PRODUCTS,
AND OTHER AVOIDANCE TECHNIQUES, AS YOU WOULD THEN HAVE
THE POSSIBILITY OF USING YOUR RECORDING AS FUTURE EVIDENCE
AGAINST THEM.

THE SAME WITH EMAIL SHE TELLS ME.
SHE REMINDED US, THIS NEWLY FORMED GROUP OF COMPLAINANTS
WITH SIMILAR EXPERIENCES WITH AMEX,
THAT EMAIL IS NOW POSSIBLE TO USE AS EVIDENCE AND ALSO
LOGISTICALLY,
MANY PEOPLE WHO ARE TRAVELLING OUTSIDE THE USA, IS WHEN
THEY OFTEN LOSE TRAVELERS CHECKS, AND THEY CERTAINLY DO NOT
WANT TO WAIT A MONTH OR MORE TO POSTAL MAIL TO AN ADDRESS
IN UTAH THAT FAMOUSLY NEVER ANSWERS, AND TAKES AT LEAST
SEVERAL WEEKS TO GET THERE,
NOR DO THEY WANT TO SPEND EXORBITANT AMOUNTS OF COSTS
FOR EXPRESS MAIL, AS THE CFPB HAS SUGGESTED IN THEIR OWN COURT
HEARINGS RE AMEX STATING THAT EVEN THEY AT CFPB CANNOT RELY
ON POSTAL AS AMEX HAS A FAVORITE TACTIC WITH THEIR MILLIONS
OF AMEX CREDIT CARD HOLDERS, THAT THE PAYMENTS MUST BE
MAILED EACH MONTH, AND OF COURSE
AMEX DECLARES THEY ARE
SO VERY OFTEN
LATE IN ARRIVING
AND THEREFORE THEIR AMEX CARD FEES
KEEP GOING UP AND UP ENDLESSLY.

JUST A FEW BITS OF ADVICE TO OTHERS HERE.
WHEN YOU SEE HOW FEW COMPLAINANTS ON THIS MATTER
SUCCEED EVEN AFTER A YEAR OR MORE AND STILL NO REFUND
THAT CHANCES LOOK VERY SLIM.
UNLESS
THE LAWS ARE CHANGED.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,019
12,251
113
New York
www.promalvacations.com
#7
I AM ANSWERING EACH ONE OF YOUR MEMBERS RESPONSES SO I START WITH THIS ONE.
THANK YOU FOR YOUR SUGGESTIONS.

HOWEVER IT HAS BEEN 8 MONTHS OF NOTHING FROM THEM AND I HAVE
WRITTEN THEM MORE THAN TWO DOZEN NOTES.
LET ME START OVER.

THEY ENCOURAGE ME TO CALL THEM AND IT TURNS OUT, IF YOU TAKE
THE TIME TO LOOK AT A GOVERNMENT
DEPT. CALLED
CFPB , WHICH STANDS FOR CONSUMER FINANCIAL PROTECTION BUREAU
THAT THERE ARE
==SEVERAL THOUSAND== COMPLAINTS SPECIFICALLY ABOUT THE SAME
METHODS AND SPECIFICALLY ABOUT AMERICAN EXPRESS,
BECAUSE THIS GOV. DEPT.
HAS TAKEN AMEX TO COURT REPEATEDLY AND FINED THEM A TOTAL
OF MORE THAN $250 PLUS ORDERED THEM TO REFUND AND OR
REPAY HIDDEN FEES ON THEIR CREDIT CARDS.

THIS USA DEPT. ALSO CONSIDERS AND STATES CLEARLY THAT NOT
ONLY IS AMERICAN RANKED WORST OF ALL USA FINANCIAL CREDIT
COMPANIES,
BUT THAT ANY ATTEMPT TO ACTUALLY MAIL TO THEM IS NOT ONLY
HOPELESS,
BUT THE CFPB COURT RULINGS THEMSELV ES (YOU CAN FIND ALL
OF THEIR COURT DECISIONS AGAINST AMERICAN EXPRESS ON
THE CFPB WEBSITE
ALONG WITH 120,000 COMPLAINTS AND A THOUSAND MORE COMING
EVERY WEEK TO THEM.,
THAT AS FAR AS ANY REQUEST BY THEM TO POSTAL MAIL THEM
ANY REQUESTS, IT NEVER GETS ANSWERED BY ANY OF THE
THOUSANDS OF COMPLAINANTS
AMEX HAS CLOSED DOWN ALL OFFICES IN USA, AND ALL MUST
GO TO ONLY AN OFFICE IN INDIA WHICH NEVER RESPONDS, AND
I HAVE IN THE LAST FEW WEEKS OF LOOKING AT SIMILAR GOV.
INVESTIGATIONS OF AMEX, THAT THOUSANDS OF CUSTOMERS HAVE
DONE EVERYTHING REQUESTED OF THEM,
FOR LOST TRAVELERS CHECKS AND NEVER GET A REFUND, MANY FOR
MORE THAN A YEAR OF DELAYS,
AS FAR AS POSTAL MAILING TO THEIR ONLY OFFICE LEFT IN THE
USA OUTSIDE THEIR NY HEADQUARTERS,
THAT IS A BANK CALLED CENTURION BANK IN UTAH,
THAT THEY ARE SO UNTRUSTWORTHY IN NEVER REPLYING TO MAIL,
THAT
CFPB ITSELF IN THE ACTUAL CONSENT DECREE DECISONS (5 SEPARATE
CASES AGAINST THEM IN 5 YEARS, TOTALLY MORE THAN 250 MILLION
DOLLARS AND DEFRAUDING 290,000 CUSTOMERS, THAT
CFPB ITSELF IN THEIR ACTUAL COURT DECISIONS TELLS AMEX
THAT WHEN PAYING BOTH FINES
ACTUAL 5 DIFFERENCE FINES INCLUDE SEPARATE PENALTY FINES
TO CFPB , FDIC, FEDERAL RESERVE AND THE FTC.
BUT
SINCE AMEX MAKES PROFITS OF 50 MILLION DOLLARS A YEAR, THEIR
ATTITUDE IS PLAIN AND CLEAR, THE PENNIES ON THE DOLLAR THEY
ARE FORCED TO PAY IN PENALTIES, [AND ONLY WHEN FORCED TO
PAY BY COURTS] MEANS NOTHING TO AMEX, THEY DO NOT REDUCE
EVEN ANY OF THEIR DECEPTIONS TOWARD CUSTOMERS,
BUT WHAT I STARTED TO WRITE ABOVE, I AM VERY TIRED AND ILL
AT 71 YEARS OLD, SO THIS WRITING IS NOT VERY CLEAR,
THAT THE "RELIABILITY" OF =ANY= POSTAL MAIL TO THEIR ONLY
USA OFFICE LEFT THAT HAS NOT BEEN CLOSED DOWN, THE ONE
IN UTAH,
NEVER RESPONDS SO THE WORDING OF THE CFPB FED. GOV.
AGENCY ITSELF, SAYS THAT WHEN AMEX IS READY TO PAY THE
MILLIONS IN FINES
THAT THEY MUST PAY "MY OTHER COMPANIES EXPRESS MAIL"
NOT BY POSTAL AT ALL.
I ENCOURAGE YOU TO READ AND REVIEW THE CFPB WEBSITE.

I DID ALL OF WHAT YOU SUGGEST.
I CALLED THEM ONLY WHEN THEY ENCOURAGED ME TO DO SO,
BUT THE CALLS WERE PUT ON HOLD, NEVER ANSWERED, HUNG
UP ETC.
CFPB DESC RIBES AMEX METHODS AS "VIOLATIONS AT EVERY
STAGE OF THE GAME" OF ALL OF THEIR FINANCIAL PRODUCTS.

AND AS FAR AS THE NY HEADQUARTERS THEY ALSO PLAY THE GAME
OF ENCOURAGING ME TO CALL THEM.
I HAVE OVER SEVERAL MONTHS CALLED ONCE OR TWICE A WEEK,
LEFT MESSAGES DOZENS OF TIMES,
THEY NEVER RETURN THE CALLS AT THE NY HQ.
IF YOU DO A SEARCH ON GOOGLE FOR
THE FOLLOWING SEARCH WORDS
....VIOLATIONS...AMERICAN EXPRESS.....
YOU WILL FIND HUNDREDS OF LEGAL FIRMS DEFENDING CUSTOMERS
BUT NOT SUCCEEDING AGAINST THIS MONOLITH.
You actually are not answering our questions and this might be why you aren't getting a response from AMEX.

Did you write to every single one of the executives we have listed on our company contacts on top of the page?

A simple yes or no is all we need. We are also successful at helping consumers because we advise you to only use e-mail so you have written proof of what is said.

It is very difficult to read what you are saying because you are typing in caps, which implies yelling, and you keep adding a lot of information we don't need to know.

The key to a successful appeal is keeping it simple and stating only facts. The facts are you lost travelers checks and have not had them replaced.

AMEX has to make sure they haven't already been paid and then should be able to refund you. Please use our company contacts and write to the executives one at a time and state FACTS ONLY. It discourages anyone reading your letters with all this extra "stuff" you are adding.
 
Jul 27, 2016
846
1,042
93
#8
A few questions (please just yes or no):

1. Did they provide you a case number when you called in to obtain your refund?
2. Do you still have the serial numbers of the lost travelers checks?
3. Are you located in the US and able to receive a refund check?

Final question: When you call in to check on the status of your refund, what do they tell you? Please be specific.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,019
12,251
113
New York
www.promalvacations.com
#9
http://www.elliott.org/company-contacts/american-express/


WRITE- do not call, each executive one at a time and tell them you filed a claim for lost travelers checks on XX/xx and still have not received a refund and can he please help.

Start with Greg and give him a week to reply. Move up the chain once a week.

Don’t add all that extra junk - just that you haven’t received the refund.
 

jsn55

Verified Member
Dec 26, 2014
6,403
6,460
113
San Francisco
#10
GOT
DISCONNECTED SO I WANT TO COMPLETE THE POINTS IN THE ANSWER HERE.
SHE, MY FRIEND, IS SUGGESTING THAT IF ENOUGH CUSTOMERS GROUP
TOGETHER FOR THE SAME ISSUE,
IN THIS CASE LOST TRAVELERS CHECKS
AND BECAUSE AMEX AS ONE OF THE WORLDS WORST BUT MANY OTHER
SIMILAR COMPANIES
ACTUALLY PREFER PHONE CALLS BECAUSE THEY CANNOT BE RECORDED
BY THE PUBLIC BUT THE COMPANY ITSELF CAN JUST BY PLAYING THE
MESSAGE WHEN YOU CALL...

FOR TRAINING PURPOSES, WE MAY BE RECORDING THIS PHONE CALL.

BUT SINCE CUSTOMERS CANNOT RECORD IT AND CERTAINLY NOT
USE IT AS EVIDENCE IN A COURT ACTION,
THEN THE FINANCIAL COMPANY SUCH AS AMEX HAS UNLIMITED FREEDOM
TO CHANGE THEIR ANSWERS,
REWRITE TERMS AND CONDITIONS, ALMOST AS OFTEN AS YOU CALL
TO RESOLVE ONE ISSUE WITH THEM, THEY COME OF UP WITH ENTIRELY
NEW SET OF TERMS AND CONDITIONS
AND THIS IS FOR PRODUCTS YOU OFTEN BOUGHT SEVERAL YEARS
AGO AS MANY WHO BUY TRAVELERS CHECKS DO,
THEY CAN GIVE FALSE AND CONTRADICTORY ANSWERS AS MUCH AS
THEY WANT OVER THE PHONE
AND YOU CANNOT PRESENT PROOF OF THIS BECAUSE OF THE ABOVE
SITUATION I JUST DESCRIBED.

MY WOMAN FRIEND WHO HAS HAD SIMILAR EXPERIENCE AND NOW IT IS
MORE THAN 2 YEARS SINCE SHE FIRST FILED A CLAIM WITH AMEX
FOR LOST TC CHECKS AND NOTHING FROM THEM.

IT IS NOW 8 MONTHS FOR ME, AND I HAVE DONE EVERYTHING AS THEY
REQUESTED OF ME.
HOWEVER WHEN I BEGAN READING HUNDREDS OF SIMILAR COMPLAINTS
AT CFPB ABOUT THE SAME SITUATION, LOSS OF AMEX TC CHECKS,
I BEGAN TO REALIZE IT IS ENDEMIC AND MASSIVE AVOIDANCE ON THEIR
PART.
SHE IS HOPING TO GET A LARGE ENOUGH GROUP OF SIMILAR
COMPLAINANTS TO PRESS FOR THE FOLLOWING:

THAT ANY TIME A FINANCIAL COMPANY DECLARES ITS RIGHT TO
RECORD YOUR CONVERSATION,
THAT YOU SHOULD AUTOMATICALLY BE GIVEN THE SAME RIGHT TO
MAKE YOUR OWN RECORDING.

THIS WOULD GREATLY REDUCE THE FABRICATING, AND CONSTANTLY
CHANGING TERMS AND CONDITIONS FOR THE SAME PRODUCTS,
AND OTHER AVOIDANCE TECHNIQUES, AS YOU WOULD THEN HAVE
THE POSSIBILITY OF USING YOUR RECORDING AS FUTURE EVIDENCE
AGAINST THEM.

THE SAME WITH EMAIL SHE TELLS ME.
SHE REMINDED US, THIS NEWLY FORMED GROUP OF COMPLAINANTS
WITH SIMILAR EXPERIENCES WITH AMEX,
THAT EMAIL IS NOW POSSIBLE TO USE AS EVIDENCE AND ALSO
LOGISTICALLY,
MANY PEOPLE WHO ARE TRAVELLING OUTSIDE THE USA, IS WHEN
THEY OFTEN LOSE TRAVELERS CHECKS, AND THEY CERTAINLY DO NOT
WANT TO WAIT A MONTH OR MORE TO POSTAL MAIL TO AN ADDRESS
IN UTAH THAT FAMOUSLY NEVER ANSWERS, AND TAKES AT LEAST
SEVERAL WEEKS TO GET THERE,
NOR DO THEY WANT TO SPEND EXORBITANT AMOUNTS OF COSTS
FOR EXPRESS MAIL, AS THE CFPB HAS SUGGESTED IN THEIR OWN COURT
HEARINGS RE AMEX STATING THAT EVEN THEY AT CFPB CANNOT RELY
ON POSTAL AS AMEX HAS A FAVORITE TACTIC WITH THEIR MILLIONS
OF AMEX CREDIT CARD HOLDERS, THAT THE PAYMENTS MUST BE
MAILED EACH MONTH, AND OF COURSE
AMEX DECLARES THEY ARE
SO VERY OFTEN
LATE IN ARRIVING
AND THEREFORE THEIR AMEX CARD FEES
KEEP GOING UP AND UP ENDLESSLY.

JUST A FEW BITS OF ADVICE TO OTHERS HERE.
WHEN YOU SEE HOW FEW COMPLAINANTS ON THIS MATTER
SUCCEED EVEN AFTER A YEAR OR MORE AND STILL NO REFUND
THAT CHANCES LOOK VERY SLIM.
UNLESS
THE LAWS ARE CHANGED.
Several things would help your case greatly. Use regular punctuation, using all capital letters is annoying to the reader. Your story should be told concisely and unemotionally. It might be helpful to make a list of the facts in chronological order. Following the instructions on how to be reimbursed for lost checks is important - if you're to use the internet, don't be making phone calls as well. Being reimbursed for lost checks is pretty straightforward - there must be an issue somewhere that is being obfuscated by all the capital letters and unclear messages. I doubt if AmEx is reading it all.
 
Dec 18, 2017
6
0
1
66
#11
https://www.americanexpress.com/us/content/prepaid/travelers-cheques/service-center.html

Seems fairly straight forward, 24 hr a day service center. You may need to stop calling and document your lack of response in writing.

I CANNOT FIGURE OUT HERE EXACTLY WHERE TO REPLY, TO EACH MESSAGE AGAIN OR TO MAKE IT SIMPLER, I AM 71 YEARS OLD, WOULD BE A BIG
SIMPLE EMPTY BOX AREA FOR REPLYING TO ALL.

I WAS RUSHED AND ESPECIALLY ILL WHEN I WROTE A DAY OR TWO AGO.


LET ME TRY TO MAKE A LIST OF CLEAR POINTS.

==THE ENCOURAGEMENT FROM ONE OF YOU ABOUT THEM BEING AVAILABLE
24 HOURS FOR REPORTING LOSS.

NOT TRUE, THEY HAVE ONE OFFICE IN THE PHILLIPINES FOR ALL AMEREX
CUSTOMERS LOSSES AND THOUGH IT IS OPEN 24 HOURS, THEY DO NOT
HAVE THE POSITION TO TELL YOU MUCH,
EXCEPT THEY TOLD ME [AND THOUSANDS OF OTHERS THE SAME
ANSWER]

THAT THEY MUST FORWARD THE REPORT TO A ==CLAIMS OFFICE==
IN INDIA.

AT FIRST THEY PROMISED LIKE THE WEBSITES OF AMEREX HAVE FOR
YEARS THAT REFUNDS CAN BE DONE AND USUALLY ARE,
IN ONE WEEK OR LESS.

BUT THAT WAS IT, NO MORE CALLS TO PHILLIPINES OFFICE THEY SAID,
I MUST
CALL OR WRITE EMAIL TO THE INDIA OFFICE,
AS THE INDIA OFFICE DOES ALL THE CLAIMS. FOR THOUSANDS OF
CUSTOMERS PER WEEK.

THERE IS ANOTHER POINT COMMON TO ALL OF YOUR SUGGESTIONS,
SOMETHING YOU MAY NOT BE DOING AT ALL YET:

ALL OF WHAT I AM DESCRIBING IS RIGHT THERE ON A HUGE WEBSITE
BY A US GOV. AGENCY CALLED THE CFPB
AND YOU CAN READ FOR YOURSELF OVER AND OVER AGAIN,
HOW THE
POSTPONEMENT TECHNIQUES THEY USE DELAY FOR YEARS OR FOREVER
FOR THOUSANDS WHO HAVE NEVER GOTTEN REFUNDS AT ALL,
THOUGH THEY ALL SEND PROMPTLY
AS I DID,
COPIES OF THE PURCHASE RECEIPTS, THE SERIAL NUMBERS OF THE
LOST CHECKS, THE CLAIM FORM. THAT IS ALL THEY ASK.

THEY HAVE HAD THAT FOR MONTHS.

IF YOU WONT READ THE COMPLAINTS OF THIS MASSIVE PROOF OF
A DELIBERATE SERIES OF METHODS OF AVOIDING ALL RESPONSIBILITY
FOR THEIR SOCALLED GUARANTEE,
THEN YOU WONT KNOW.

YOU SIMPLY MUST TAKE SOME TIME, A QUICK SEARCH OF THE
HUNDRED THOUSAND COMPLAINST WITH THE SEARCH WORDS
...AMERICAN EXPRESS..
AND YOU WILL HAVE PROOF OF THOUSANDS BEING =DELIBERATELY=
POSTPONED INDEFINITELY AND FOR NO REASON.

NEXT POINT, I HAVE VERY POOR EYESIGHT WHICH IS WHY I TYPE
CAPITALS,
I AM TERRIBLY SORRY.

I HAVE MESSAGES FROM A WOMAN WHO IS 75, AND I AM 71, SHE HAS
SIMILAR DIFFICULTIES, THEY HAVE BEEN RUDE TO HER, LAUGHED AT
HER OVER THE PHONE, HUNG UP ON HER,
REMEMBER AS I SAID THE NEW MANAGEMENT AT AMEREX
MOVED ALL OPERATIONS OUT OF THE USA
SO THE INDIA OFFICE IS THE ONLY OFFICE FOR ALL THE THOUSANDS
OF CLAIMS PER MONTH,
THEY DO HAVE THEIR NY HQ IN THE USA, BUT THE STOCKHOLDERS
MEETINGS ABOUT THIS AND TRYING TO CHOOSE NEW MANAGEMENT
ETC. IS ALSO VERY INFORMATIVE IF YOU WISH TO READ.

I BELIEVE I TOLD YOU JUST TWO DAYS AGO, YES I SEE THE WRITING
ABOVE HERE,
THAT AMEREX HAS BEEN FINED 100S OF MILLIONS OF DOLLARS,
BY SEVERAL FEDERAL AGENCIES.

IF YOU WONT READ ANY OF THIS, AND IT IS ALL THERE ON THE
CFPB WEBSITE WHICH YOU CAN DOWNLOAD VERY EASILY...

ANYWAY, TO ANSWER YOUR QUESTION ABOUT WRITING OR
CALLING EACH AND EVERY NEW YORK HQ EXECUTIVE,
NO....I WAS CLEARLY ADVISED AGAINST THIS BY THE INDIA
OFFICE WHICH MAKES ALL THE DECISIONS ON CLAIMS,
IT IS ONLY THE INDIA OFFICE THAT CAN DECIDE IF YOU
GET A REFUND OR NOT.

SOMETIMES IT JUST HAPPENS THAT A COMPANY IS ACTUALLY
]RESPONSIBLY FOR THESE PROBLEMS.

ANYWAY ON THAT LAST POINT HERE, I WAS REPEATEDLY TOLD
MY THE INDIA OFFICE,
NOT TO WRITE OR COMMUNICATE AT ALL WITH THE NY OFFICE
AND THE NY OFFICE IS THE ONLY LOCATION LEFT IN THE USA
FOR ALL OF AMERICAN EXPRESS FINANCIAL PRODUCTS.

SO THAT ANSWERS YOUR QUESTION ON THAT POINT.

ALSO AMERICAN EXPRESS NEW MANAGEMENT DECIDED NOT
TO CANCEL LOST TRAVELERS CHECKS AT ALL!

IMAGINE THAT!

THE SITUATION IS VERY SIMILAR TO ==ALL BANKS== IN THE
USA AND MOST OF THE REST OF THE WORLD...
WHEN
ANY REGULAR BANK CUSTOMER LOSES A BANK CHECK,
OR A BATCH OF CHECKS THEY REPORT THE LOSS TO THE
BANK RIGHT AWAY,
AND THE
BANK, RIGHT AWAY, THE SAME DAY
AS THE CALL, IMMEDIATELY CANCELS ALL THE
RELEVENT CHECK NUMBERS SO THAT NO ONE CAN
CASH LOST CHECKS WHO DOES NOT OWN THEM IN
THE FIRST PLACE.

NOT SO WITH AMERICAN EXPRESS, IF YOU DO MAKE THE
EFFORT TO READ SOME OF THIS EXCELLENT AND COMPREHENSIVE WEBSITE,
OF THE CFPB AGENCY,
YOU WILL REALIZE VERY
QUICKLY THAT ALL THE PROBLEMS
ARE COMING FROM AND NOT
THE CUSTOMERS,
I MAY WAIT UNTIL I GET A HINT
FROM ANY OF YOU THAT YOU HAVE IN FACT READ AT LEAST A DOZEN OF SIMILAR
COMPLAINTS FOR THE
EXACT SAME PROBLEM,
LOST TRAVELERS CHECKS, AND FOR =ALL= OF THEM IT HAS BEEN YEARS!!
YEARS! AND NO REFUND HAS BEEN MADE TO THEM BY THIS DESIGNATED OFFICE IN INDIA APPOINTED BY THE NY OFFICE FOR THIS PURPOSE.

GOOD LUCK AND THANKS FOR ALL YOUR WELL MEANING ADVICE.

ALSO ONE MORE POINT,
NOT ONLY DOES THE ACTUAL CLAIMS DECISION MAKING OFFICE IN INDIA
ABSOLUTELY =NOT= WANT
ANY CUSTOMER TO WRITE OR CALL THE NY NUMBERS,
BUT TO MAKE THINGS EVEN WORSE THE INDIA OFFICE OFTEN SUDDENLY DECIDES THAT EVEN THEIR OFFICE WILL NOT ACCEPT EMAIL ANYMORE AND THEY DO NOT GIVE YOU A REASON,,
I HAVE NOT GOTTEN A REPLY FROM THEM IN 8 MONTHS, AFTER SENDING THEM ALL THE INFO THEY NEEDED TO MAKE A SIMPLE AND CLEAR AND PROMPT
REFUND.

LETS TAKE A BREAK ON THIS.
MANY PEOPLE BECOME SENSITIVE ABOUT THE POSSIBILITY THAT OCCASIONALLY A LARGE CORPORATION MAY ACTUALLY HAVE A DELIBERATE SERIES OF METHODS LIKE THESE, TO INCREASE THEIR PROFITS
BY AVOIDING THESE REFUNDS.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,019
12,251
113
New York
www.promalvacations.com
#13
Again- you came here for help yet you refuse to listen to us.

I don’t care what they told you in
India on the phone about writing. You came here for help and our advice was already stated in Post # 2 - start writing to the executives one by one. That’s how we do it.

If you don’t follow our instructions we can’t assist you.
 

JVillegirl541

Verified Member
Nov 21, 2014
3,233
3,126
113
#14
Please STOP with the capital letters! Incredibly difficult to read anything you have to say. I don’t Care your reason for the Capitalization but it’s so Off Putting you are sabotaging your own case. Short, sweet and to the point, no extra info and no capital letters!
 
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