lost item on Delta flight

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Barry Graham

Administrator
Staff Member
Director
Jan 7, 2015
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#21
People are generally honest. My lack of faith is in the tool used and the process that goes with it. If someone has had success with it then I am pleased.
 

AMA

Verified Member
Dec 11, 2014
829
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#22
Are you able to physically go to the Atlanta airport and look in the unclaimed baggage office?
 
Feb 2, 2018
4
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61
#24
Back in October my younger daughter was exhausted from a trip and inadvertently left her iPad in the seat pocket. I called Delta and got through to someone immediately who searched the plane and found it and kept it at their baggage office until my daughter was able to get back to the office to retrieve it. I was very grateful an employee took the time and initiative to do so. On another flight on Americannwhere she left a water bottle they wouldn't let her back in the plane to get it and the gate employee told her she'd have to file a claim for it which of course didn't return the bottle (a more expensive model than the usual Walmart kind). So it depends on what employee you get and how dedicated they are to customer service.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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New York
www.promalvacations.com
#25
Back in October my younger daughter was exhausted from a trip and inadvertently left her iPad in the seat pocket. I called Delta and got through to someone immediately who searched the plane and found it and kept it at their baggage office until my daughter was able to get back to the office to retrieve it. I was very grateful an employee took the time and initiative to do so. On another flight on Americannwhere she left a water bottle they wouldn't let her back in the plane to get it and the gate employee told her she'd have to file a claim for it which of course didn't return the bottle (a more expensive model than the usual Walmart kind). So it depends on what employee you get and how dedicated they are to customer service.
I hope you sent a letter to Delta and gave a pat on the back with the name of the employee who did this. My wife always does this when someone goes out of their way for her and it really makes the employee feel good to be recognized.

She is trying now to ask the tour company we booked an excursion in Cuba on to request the guide we had by name to keep him employed when they sell the tour to anyone.