On Dec. 20, 2016, I was on the last leg of my trip from OKC to Vienna, Austria. My plane was scheduled to leave Amsterdam at 8:55 p.m. and arrive in Vienna at 10:55 p.m. But what actually happened was the plane did not take off from Amsterdam until around 10:30-1:00 p.m., meaning that I had to wait over two hours for this plane to even begin to board. I recall the reservation clerk stating that the plane would be leaving as soon as they have a crew to fly us passengers to Vienna. I had already been waiting in the Amsterdam airport for 8:30 hours, and as you can imagine I was anxious to get to my final destination of Austria. Not only was my flight was my flight so late, I could not get internet to let my daughter know that the plane was late. She was so worried that she called the American Embassy because she had no idea what was happening, and I was helpless to inform her of my whereabouts and that the plane was over two hours late. Then to make matters even worse and to make me even later to check into my hotel so I could contact my daughter and to get some much needed rest, my luggage was lost by the airlines. Losing my luggage had the unfortunate effect of me having to then wait an additional hour or so of me waiting and filling out paper work for the return of my lost luggage. The baggage clerk told me that if and when my luggage was found, it would be brought to my hotel the following day, which it was, late in the day on Dec. 21st. On Feb. 10, 2017, I was informed that due to no fault of my own, and because my arrival to my destination was delayed over two hours, that I am entitled to compensation for such a long delay, but where is it? I would also like compensation for the loss of my luggage, which contained among other things my medications, and caused undue hardship for me once I arrived at my destination. I have requested numerous times a refund of $1200, but to this day, I have only received $238.00.