The issue being presented here is in regards to a lapsed life insurance policy. I was informed by the company via the regular mail that I needed to get a hold of them because of an issue with the policy. Unfortunately, I didn't see the letter until it was too late. All of the payments were being made on time month after month. Then, the policy was lapsed, but the payments were still being accepted until someone apparently noticed and returned a payment. I sent a letter to the company explaining that all of the payments were being made and included copies of the bank statements indicating that was happening. I was still informed that the only way to reinstate the policy was to fill out the appropriate forms and get a physical per their reinstatement policy. This is a brief summary of what happened as there is more to this that I can go into later. Does anyone have any further ideas on how to approach getting this resolved.