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International "Daily Pass" - Incorrectly billed

Discussion in 'Verizon' started by heffe, Apr 22, 2017.

  1. heffe

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    During a recent international trip, Verizon billed me for multiple days when I did not use the "daily pass" feature (i.e., I had my data turned off, and didn't make any calls or send any texts). My account details on the Verizon website - which includes specifics of data usage and phone calls/texts - confirms that I didn't use the feature on some of the days for which I was billed. When I called customer service, I was told that the foreign carriers had indicated usage on those days, but they would not provide me any specifics or show me any evidence. They offered me $20 to consider the case closed - which I have refused to accept. Customer service has also told me on two separate occasions that they will have a manager call me back - and neither time has that occurred. Anyone have something similar happen - or have any advice about how to resolve this issue in my favor?
     
    #1
  2. Neil

    Neil Moderator
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    Use our company contacts on top of our page and start writing to the executIves at Verizon. Start with the first executive shown and move on up one at a time weekly.

    I have AT&T and their international plan I have to pay for for a whole month, I can't pick and choose the dates. If Verizon is differently look at switching to Verizon
     
    #2
  3. Lizzie1492

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    Apparently AT&T now also has an International Day Pass option for $10 per day.
    https://www.att.com/offers/international-plans/day-pass.html

    It's available only for customers who have a Mobile Share plan or an AT&T Unlimited plan. They also warn that "If you have apps running in the background that use data, you’ll be charged the daily fee."
     
    #3
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  4. George M

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    T-Mobile has a free international add-on to a couple of their plans that allows unlimited free data and texts, together with calls at 20 cents per minute in over 100 countries. You just have to call up and ask for it to be activated.
     
    #4
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  5. Neil

    Neil Moderator
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    I wonder if that might be what happened with our letter writer even though he's on
    Verizon.
     
    #5
  6. kenish

    Staff Member Advocate

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    I use Verizon, but haven't used the international data roaming packages. How did you turn your data off? (There's off and there's OFF, at least on Android phones). As mentioned in Post #3, apps send and receive data in the background transparent to you. Even one single solitary byte of data counts as "use" for that day.

    Is it possible the start and end time for a day is based on a US time zone? Maybe the usage was on a single day at your travel location but bled across midnight in the US. (Just a thought)
     
    #6
    Last edited: Apr 24, 2017
    Lizzie1492 and VoR61 like this.
  7. Lizzie1492

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    That's a good thought, that actually happened to me once. In that case customer service took care of it very quickly.
     
    #7
  8. ADM

    ADM

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    It's the T-Mobile One plan and that's what I have. It's legit too. My husband and I switched this past December after nearly 16 years with AT&T for this reason plus we saved a lot of money. I was leery there would be a catch but we have been to Cayman Brac and Grenada since then with no additional charges showing up on the bill.
     
    #8
  9. Neil

    Neil Moderator
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    I am wondering if our original writer got this straightened out.
     
    #9
  10. George M

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    I've used this service in the UK, Greece, Italy, Spain, Germany, Austria, Netherlands, Czech Republic, France, Costa Rica, and several airport stops in between. The data may not be lightning fast, but it works. T-Mobile's local service may not quite rival the big guys but I've been a loyal customer for years.
     
    #10
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  11. Neil

    Neil Moderator
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    My wife has been wanting to move her service from AT &T since we went to Europe with our friends and they had better international coverage with their phone than she had with her A T & T.

    However, T Mobile doesn't work in the rural location in Virginia where her daughter lives, so she can't switch to it. It is beyond me how it works fine in Europe but right here in the good old U.S. she can't get a signal at her daughters.
     
    #11
  12. George M

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    It works in Europe through piggyback agreements with other providers, which can change from place to place. T-Mobile was originally started by Deutsche Telekom, hence its international presence. I think they're still the majority shareholder. I've found myself connected to Orange, Vodafone and several others while abroad, but never received a data charge and calls were 20 cents / minute.

    I agree that their service in some rural areas doesn't match Verizon's but if you have a phone that can access VOIP with your home internet wireless, then you may be able to live without a strong over-the-air signal.

    Believe me, I have no connection with T-Mobile. I'm just happy to pass on info about something that works as advertised and saves me a few dollars when I travel.
     
    #12
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  13. ADM

    ADM

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    I feel the same way. I definitely have no connection to the company but I feel I'm getting more value for my money. But it works very well where I live and I understand that's not the case for many people. The data speeds and coverage are excellent at home and at work for me.
     
    #13
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  14. sas80

    Staff Member Advocate

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    Just used the $10 daily international pass thru ATT. The CS rep made it clear that the moment it starts pinging the international tower the charges start. The moment it starts pinging American towers the charges stop.

    We departed the US at 6:30, arrived in Italy at 7:30 am. The cell phone was turned on at 8:00 am, this began the first 24 hour period that we were charged for. The final morning we were in time, we made sure to turn the phone off before 8 am and the phone did not get turned on until we landed in America. If the phone was left powered on in Italy past 8 am it would have pinged international towers, and we would have gotten charged.

    There is a 'data transfer' that occurs in order for the phone to find a tower, and a phone that is powered on is always looking for a tower to use. Even if you turn "roaming" off, the phone looks for a local tower to use.
     
    #14
    Last edited: Apr 26, 2017
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  15. RovinMoses

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    We have used Verizon in Italy, Greece, England, Ireland at $10 per day with no problem. I recommend turning on 'Airplane Mode' during those periods you don't want to be billed. Then, you can turn on wireless and connect to wireless networks without roaming/pinging activity.
     
    #15

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