I booked flights to India through Indian Eagle travel company for my husband, my daughter, and myself for travel in December 2016 over Christmas. I double checked with the person I purchased the tickets from that the only thing we needed in order to travel were our passports. I was told that was correct. We checked in through United Airlines in San Antonio on 12/17/16, and they didn't check our travel documents. This was supposed to be my first time leaving the country ever, and I have since learned that they were supposed to check all documents before letting us board. The three of us flew to Chicago O'Hare where we had a 12 hour layover. When Turkish Airlines opened their counter at about 5pm, the three of us went up to check in. It was then that I was told my daughter and I would not be able to continue our flight due to not having Visas. My husband has an Indian passport, so he had all necessary travel documents. I immediately called Indian Eagle to ask them to move the travel dates back by 2 days to allow me to get Visas. They refused to move the dates. I then asked for a refund, but they also refused. They claim that since we took the first leg of the trip from San Antonio to Chicago, that they could no longer touch our reservation. I told them that they failed to let me know about needing Visas, and they claimed that no one would have told me that. I questioned them about that again, and they changed their story to say that a follow up email after booking would have told me we needed a Visa. I have all emails from them, and this is not true. I asked Turkish Airlines to help me move the reservation in order to obtain Visas, but they told me they were unable to change the reservation since we didn't buy through them directly. I have AIG travel insurance, but they have denied the claim because it doesn't fall under their requirements to reimburse. They told me I should have purchased the "cancel for any reason" extension. I told them that it wasn't offered to me, and they informed me that many travel companies won't automatically offer it, so you have to ask. I don't know how I was supposed to know that! My husband went ahead and traveled to India while my daughter and I stayed with relatives that thankfully live by Chicago. I then had to spend almost $1,000 to get my daughter and myself back to San Antonio.