I feel duped!

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Jan 3, 2018
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#1
Tried to get a $137 round trip fare from Denver to Tampa as advertised. Needed to book through United and then Frontier. The price was right for United and then I booked with Frontier. Added fees well over $100 per ticket including baggage fees, and seat selection fees. Then I misunderstood the refund policy. I booked and now can't change or cancel without more added fees.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#2
Tried to get a $137 round trip fare from Denver to Tampa as advertised. Needed to book through United and then Frontier. The price was right for United and then I booked with Frontier. Added fees well over $100 per ticket including baggage fees, and seat selection fees. Then I misunderstood the refund policy. I booked and now can't change or cancel without more added fees.
Who did you book this through- a third party?

This is how Frontier works. They charge for everything- seat assignments, luggage etc. This is a well known fact about Frontier and most low cost airlines. Everything is extra.

And what’s worse is if you flight is canceled for any reason- you might have two wait 2 or 3 days to get rebooked they have so few flowers guys compared with the major airlines.

You should be able to cancel if it has been less than 24 hours since you booked. Once it’s more than 24 hours- you have to pay fees.

You might have been better off using a Travel
Agent. They could have told you all of this before you booked.
 
Feb 9, 2016
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#4
if you are notified that there is a schedule change on your outgoing flight, call them and say the change wont work for you and ask for a refund.
 
Feb 9, 2016
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#6
This only works if the change is a few hours. If it’s 10 minutes it is not a substantial change and probably not subject to canceling.
idk, my change WAS only a few minutes and I got my refund. maybe that was a one off, but it's always worth a try
 
Likes: jsn55

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
11,995
12,236
113
New York
www.promalvacations.com
#7
Here is Frontiers Contract of Carriage where is states Customer can get a refund if it’s a substantial change:

E. Schedule Change Prior to Day of Travel -- When a passenger’s itinerary is changed because of a modification in Frontier’s schedule, arrangements will be made to:
1) Transport the passenger over its own route system to the destination; or
2) In the event the schedule modification is significant, at Frontier's discretion, it may refund the cost of the unused portion of the ticket.
Failure to Operate on Schedule or Failure to Carry Pg. 20 of 24
 
Likes: VoR61

jsn55

Verified Member
Dec 26, 2014
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#8
You haven't been duped, Linda. Booking air on the internet is a complex operation. You have to read and understand everything before you buy a tix. What part do you want to change or cancel?
 
Likes: VoR61
Jan 3, 2018
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#9
You haven't been duped, Linda. Booking air on the internet is a complex operation. You have to read and understand everything before you buy a tix. What part do you want to change or cancel?
Maybe close reading on my part is the solution. I understand airlines are in the business to make money, but a little flexibility for newbies would be nice. I will avoid Frontier from now on though. Ten dollars to talk to an agent is ridiculous and $25 per ticket to change or cancel is extreme. I just wanted an inexpensive way to get to Tampa to see a specialist.
 
Likes: VoR61

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
11,995
12,236
113
New York
www.promalvacations.com
#10
Maybe close reading on my part is the solution. I understand airlines are in the business to make money, but a little flexibility for newbies would be nice. I will avoid Frontier from now on though. Ten dollars to talk to an agent is ridiculous and $25 per ticket to change or cancel is extreme. I just wanted an inexpensive way to get to Tampa to see a specialist.
$25 is a steal. Most airlines charge $250 and up for a name change and require you to buy a new ticket. You could have fixed it within 24 hours of booking for free.

Stick with the major carriers flying - they don’t nickel and dime as much.

Honestly if you are not an experienced flyer booking on your own can be fraught with things like this.