Ryan Bradford, my niece’s husband, rented an Elantra from Enterprise on March 3, 2018. He clearly advised the agent that he wanted rental insurance because he was driving round trip to Salt Lake, Utah. He completed and signed the paperwork on a tablet. In Nebraska he ran into a deer on Hwy. 2 March 4. He called Enterprise and was assured by the agent that he was fine, he had full coverage as noted on the contract. They towed the car to Missouri then the driver took Ryan to a hotel near the rental agency. The agent in Missouri also assured Ryan he was fully covered; then transferred the rental contract to a Fiat. The trip continued with no further problems. Yesterday he received a package from the Enterprise Damage Recovery Unit stating that the car was totalled and a balance due of $12,301.32. We called the damage recovery and were told by Jennie that the insurance I purchased in SC provided coverage only in SC. Ryan told the rental agent He was driving to Utah; why was he given only SC coverage? And, the phone rep who arranged the tow assured Ryan that he was fully covered as did the agent in Missouri. Furthermore, the Missouri agent transferred the original contract. I looked at the Enterprise streams but do not see an issue that relates and hope you can further enlighten me so I can move forward with the Enterprise contacts so graciously provided by your web site.