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HYATT EXCELLENT CUSTOMER SERVICE

Discussion in 'Hotels' started by jsn55, Jun 14, 2017.

  1. jsn55

    Staff Member Advocate

    Joined:
    Dec 26, 2014
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    On a recent trip to Chesapeake Bay, we stayed two nights at the Hyatt Regency in Cambridge, Maryland. Our second night was booked with Chase Ultimate Rewards. It's a lovely hotel and we enjoyed our stay very much. On reviewing my statement, I noted that we had been charged for that second night. I wrote a concise, polite email to the hotel, describing the situation and asking them to credit my card for the incorrect charge. Ten minutes later the front desk manager emailed me that she had corrected the billing and issued a credit. Ten minutes!

    So pleasant to receive good customer service, especially via email. Explaining a situation like this on the phone is a nightmare as you repeat it over and over to different agents. Well done, Hyatt!
     
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