Could someone just please explain the following to me and put this in writing for me. I bought this Probook laptop, 5 month back at a price of R13551.99. While using the laptop HP security prompts me to complete the information that they want .I completed the security question. The next step they wanted a fingerprint copy. I did not want this option because when I am not at my laptop and ask someone to retrieve information on my laptop they won't be able to do so. Then the request was for a password. This is also then a problem. Because I had to leave I pushed the power off button. The next morning HP wanted me to either enter a fingerprint or password. I did not have either of these !Now I am locked out of my own laptop. I cannot access my own information. I tried an IT person but all he did was to contact you and get a quote. To be able to use my own laptop and to access my own information I have to pay HP an amount of R4670.00 This is over $500 I did not agree to any term and condition concerning this system. To me this is then " Black mailing ".You do not have an easy option according to HP. You black mail me to pay you to enable me to use my own property. Not your property any more. Black mail me by locking the right to my information, not yours !To me this is also a violation of human rights !Could any of your legal advisors answer this claim to me before I proceed with any further actions.