Holland America Lines Cruise - Deposit Refund Refused

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Michelle Friedman

Administrator
Staff Member
Director
Sep 19, 2015
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#21
He sent me the confirmation. It does say that the deposit is nonrefundable as of August 30, 2017. But for clarification, I sent a request to HAL to make sure that wasn't a typo.

The reservation is completely canceled at this time.
 
Likes: SierraRose49
Sep 10, 2017
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#22
I appreciate every ones comments and suggestions. I certainly will not make this mistake again next time. However, I need to focus on how I can get my $600 back from HAL. I had a non-refundable fare and I understand what that means. However, the cruise was listed as a Cuban Explorer cruise for 11-days; however, is less than a day in Cuba. I cancelled within one business day of booking. Good sense and good customer service says that HAL should refund my money.
 
Likes: Patina

Patina

Verified Member
Dec 22, 2015
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#23
Again, your best bet is to write to the execs and ask politely for an exception to their fare rule. It is best to own your mistake in your email and 'artfully beg' for a refund.
 
Likes: jsn55

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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New York
www.promalvacations.com
#24
Again, your best bet is to write to the execs and ask politely for an exception to their fare rule. It is best to own your mistake in your email and 'artfully beg' for a refund.
Your only hope is to write to them and ask. They may have some of the same questions we have though so be prepared.

I do agree with you that the itinerary name is deceiving for a cruise with one day in Cuba but they are probably going to question some of what we did.

I would also push them for a credit towards another cruise, not a refund as they will be more apt to consider that.

Let us know how you make out. Write to one executive at a time leaving one week in between letters.