I recently rented a car from Hertz. I was given a Toyota Yaris. We asked for a different car, knowing they're not the best, but were told that this was the only car they had. I was driving to LA and noticed that once I hit the freeway, the back bumper cover was loose on the sides and flapping in the wind. I had done nothing except drive the car. I called Hertz and was told I could switch the car out in Bakersfield. When I got there, I told the desk clerk what happened and she said "Let me guess, they gave you a Yaris. That happens all the time...they won't even charge you." She had me fill out paperwork to do the switch, telling me there was no need to put my insurance information on the form, assuring me there would be no problems and Hertz wouldn't even bother when they saw it was a Yaris. Hertz called a month later saying I owed $978.00 for the damage. I spoke to the manager of the branch and he said that he would NEVER have given me a Yaris for a long distance trip because the bumper problem has a tendency to happen and the Yaris is completely unsuitable for long distances. He has submitted paperwork claiming full responsibility for the damages, but Hertz is still calling me for payment. I feel like I've been completely tossed aside as a customer, and the manager I've been speaking to/working with seems to agree with me. I feel like I've been led astray by many people and am feeling very lost about the whole situation. It doesn't seem right to receive assurance that everything will be all right if you follow their instructions and then to find out that is not the case. Before this I had been a regular customer at that Hertz...the manager even remembered me when I called about the situation. Thank you again for your consideration. I sincerely hope you'll be able to help me.