Hertz Claim of ($1461) front bumper undercarriage damage

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Oct 27, 2017
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Good Day,

I recently received a claim from Hertz/PurCo about damage to a car I rented from the Bozeman Airport location. I rented the car (Cruze Chevrolet) for 3 days. I returned the car and inspected the car in the parking lot before returning to the airport. I did a full walk around the car and there were no damages. I was the only person who drove the car during my stay and had no issues.

In the package I received it stated that there was damaged to the underside of the car at the front lower bumper. I sent a similar email to Hertz customer service and attached the paperwork I received in the mail. I did not cause the damage to the car and am unsure as to how to proceed and appreciate any help or guidance anyone can give me in working to get this claim resolved.

During my time while renting the car other than the haze from a wild fire far off in CA there thankfully weren't any hail storms as I was told by the agent at the counter could happen in the area. Looking at the pictures provided, it looks like normal wear and tear that would not stop the usage of the vehicle, but I am not the SME.

Below is the summary claim:
$1,101.00 Physical Damage
$ 210.00 Loss of Use (5 days at $42)
$ 150.00 Administration Fee
$1,461.00 Total claim amount

Thanks!
 

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