- Dec 22, 2015
This is good news! Now they need to follow through. One option which should be your last resort is to file a dispute with your credit card company using the email on 1/15/21 as proof that you are owed the refund. As @SoCalTraveler mentioned, there will likely be a fee from gotogate which should be outlined in the terms of contract provided to you at the time of purchase. One concern that I have is if the airline is only refunding the taxes on the tickets as required to do when a customer cancels a flight.GOTOGATE e-mailed me on 1/15/2021 stating "Refund processed by Lufthansa- Your application has been approved by Lufthansa and they have sent us either full or partial refund. We will now process the payout to make sure you receive the correct amount." they then went on to the fact that there are a large number of cases and that they will get me my refund "as fast as we possibly can."