America has a complicated regulatory system for financial institutions, and finding the correct government agency to complain to can be difficult. Hopefully this will help you find the correct agency to complain to!
- If you have a charge, credit, debit, EBT or gift card, turn it over to the back or check the monthly statement for the financial institution that issued the card, and then you may complain to the CFPB or the regulator governing that institution in question as below.
- If the institution's name contains the word 'bank', go to this FDIC search page and type the name into the 'institutional name' field and hit find. In the results page click on the record that matches your bank and it will list the 'primary federal regulator' and a link to 'Consumer Assistance from Primary Federal Regulator', where it should link to a site where you can file your complaint.
- If the institution's name contains the word 'federal' AND 'credit union', NCUA is the regulator.
- If the institution's name contains the word 'credit union' but NOT 'federal', it is likely to be a state regulated Credit Union and here is a list of state regulators. Alternatively, you can call the NCUA on 800-755-1030 and they will tell you the contact details of the state regulator for that Credit Union.