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Fee For Termination of Contract

Discussion in 'Verizon' started by Mari Gustafson, Feb 18, 2016.

  1. Mari Gustafson

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    I had been doing business with Verizon for several years and had to terminate my service with them because of chronically slow internet. Upon cancellation of my service they charged me a "3 year termination fee". I had been doing business with them for over 3 years and couldn't understand how they could charge me this fee. They claim that by paying my monthly bill I had entered into a 3 year contract with them and that by cancelling my service I was in breach of that contract and was therefore assessed a fee. Any indication that I was in a contract with them is hidden on page two under the description Verizon Single Line BUS PK- 3 Year. I had no idea when this contract started or when it would end. I was under the impression that because they hadn't actually mailed me a contract that I was paying month to month.
     
    #1
  2. Neil

    Neil Moderator
    Staff Member Advocate

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    So you had a business package, not a personal? Are you wanting to dispute the fee?

    Here are our contacts for Verizon.
    http://elliott.org/company-contacts/verizon-communications-inc/

    Start at Customer Service and write to them telling them you were never told you had a contract with them and since it wasn't disclosed (it wasn't, was it?) you are requesting to have the termination fee refunded. Wait a week for a response, if it is a no, write to the first executive shown. If you don't hear from that person within a week, then write to the next executive. Repeat weekly until you get to the top.

    If you get all the way through and don't get satisfaction, I might think about filing a complaint with the FCC that this "contract" was never disclosed to you when you joined Verizon.

    Let us know what happens.
     
    #2
    jsn55 likes this.
  3. Rebecca

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    I second @Neil advice.

    To make sure I have the facts, I just want to make sure I'm understanding. You signed up over 3 years ago. They're claiming you are in a 3 year contract.

    -Are they claiming this contract automatically renewed after the initial 3 years?

    -Did you change your service at some point in any way? (Often this starts a new contract term)

    -Are they telling you how far into the 3 year contract you supposedly are? If so, have They prorated the amount?

    I think I could get a better idea and perhaps help with the situation and a letter with this information.
     
    #3
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  4. Joe Farrell

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    Ask them to show you the contract you signed on day 1 - and then whatever contract they claim is currently effective - then prove that you agreed to the contracts -

    That might be hard . .
     
    #4
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  5. jsn55

    Staff Member Advocate

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    Good grief, there's no end to the unethical practices of the American corporation. Telecommunications, rental cars, airlines, appliance stores ... they've totally forgotten that they're running a business to serve customers.

    If you had been paying your bill by credit card, I'd dispute the charge immediately. Unless they can produce a contract that is viable right now, they're just out there fishing for suckers. It's maddening.
     
    #5
  6. Realitoes

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    Have you changed or updated your service within the last 3 years. That may have reset your clock.

    I like Joe's advise, have them show you a signed contract with the date you agreed to those terms!
     
    #6
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