Fee For Termination of Contract

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Feb 18, 2016
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#1
I had been doing business with Verizon for several years and had to terminate my service with them because of chronically slow internet. Upon cancellation of my service they charged me a "3 year termination fee". I had been doing business with them for over 3 years and couldn't understand how they could charge me this fee. They claim that by paying my monthly bill I had entered into a 3 year contract with them and that by cancelling my service I was in breach of that contract and was therefore assessed a fee. Any indication that I was in a contract with them is hidden on page two under the description Verizon Single Line BUS PK- 3 Year. I had no idea when this contract started or when it would end. I was under the impression that because they hadn't actually mailed me a contract that I was paying month to month.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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New York
www.promalvacations.com
#2
So you had a business package, not a personal? Are you wanting to dispute the fee?

Here are our contacts for Verizon.
http://elliott.org/company-contacts/verizon-communications-inc/

Start at Customer Service and write to them telling them you were never told you had a contract with them and since it wasn't disclosed (it wasn't, was it?) you are requesting to have the termination fee refunded. Wait a week for a response, if it is a no, write to the first executive shown. If you don't hear from that person within a week, then write to the next executive. Repeat weekly until you get to the top.

If you get all the way through and don't get satisfaction, I might think about filing a complaint with the FCC that this "contract" was never disclosed to you when you joined Verizon.

Let us know what happens.
 
Likes: jsn55
Aug 10, 2013
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#3
I second @Neil advice.

To make sure I have the facts, I just want to make sure I'm understanding. You signed up over 3 years ago. They're claiming you are in a 3 year contract.

-Are they claiming this contract automatically renewed after the initial 3 years?

-Did you change your service at some point in any way? (Often this starts a new contract term)

-Are they telling you how far into the 3 year contract you supposedly are? If so, have They prorated the amount?

I think I could get a better idea and perhaps help with the situation and a letter with this information.
 

jsn55

Verified Member
Dec 26, 2014
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San Francisco
#5
Good grief, there's no end to the unethical practices of the American corporation. Telecommunications, rental cars, airlines, appliance stores ... they've totally forgotten that they're running a business to serve customers.

If you had been paying your bill by credit card, I'd dispute the charge immediately. Unless they can produce a contract that is viable right now, they're just out there fishing for suckers. It's maddening.
 
R

Realitoes

Guest
#6
I had been doing business with Verizon for several years and had to terminate my service with them because of chronically slow internet. Upon cancellation of my service they charged me a "3 year termination fee". I had been doing business with them for over 3 years and couldn't understand how they could charge me this fee. They claim that by paying my monthly bill I had entered into a 3 year contract with them and that by cancelling my service I was in breach of that contract and was therefore assessed a fee. Any indication that I was in a contract with them is hidden on page two under the description Verizon Single Line BUS PK- 3 Year. I had no idea when this contract started or when it would end. I was under the impression that because they hadn't actually mailed me a contract that I was paying month to month.
Have you changed or updated your service within the last 3 years. That may have reset your clock.

I like Joe's advise, have them show you a signed contract with the date you agreed to those terms!
 
Likes: jsn55