On Aug 28, 2016, we rented a car from Europcar in Milan. We returned it on Sept 6th and the agent pointed to a small scratch on the front right, claiming it wasn't there before. I disputed the charge immediately and was told an inquiry would happen. A few months later they apologized for the delay but concluded we were responsible and charged us $398.59. I disputed the charge again and was sent pictures of damage to the car, at a different location, this time at the top of the bumper, on the left side. In addition to following up on my complaint, I went on your web sire and contacted both the primary and secondary contact you listed. I got an automated message that the second one was no longer there. The first one never responded, even after several messages. I also posted a message on Twitter, got a response asking me to Tweet them directly, then nothing.