1. Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
    Dismiss Notice
  2. If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
    Dismiss Notice
  3. Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
    Dismiss Notice
  4. Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
    Dismiss Notice

Early Departure Fee

Discussion in 'InterContinental' started by henry S, Feb 9, 2016.

  1. Michael K

    Joined:
    Mar 4, 2015
    Messages:
    499
    Likes Received:
    335
    I see what's going on now.

    The Early Departure Fee is NOT found anywhere in the Rate Details on the room selection page.

    It's accessible from the Contact Information page -- and only visible if you click on the rate link again on THAT page AND scroll down.
     
    #21
    Realitoes likes this.
  2. Neil

    Neil Moderator
    Staff Member Advocate

    Joined:
    Dec 27, 2014
    Messages:
    10,327
    Likes Received:
    10,941
    As I said - if he isn't planning on leaving early, there is no issue. All our writer asked was if this is normal or not and yes, it is becoming more frequent.
     
    #22
  3. jsn55

    Staff Member Advocate

    Joined:
    Dec 26, 2014
    Messages:
    5,858
    Likes Received:
    5,898
    I believe the Early Departure fee is listed with the cancellation policy. Many IHG properties are franchises, so the hotels that need to implement this fee do so as they wish. I'm an IHG person, so I've seen this EDF many times but not paid attention to it, since I would cancel and rebook if my plans changed. At any rate, nobody should be booking any kind of res without studying the cancellation policies these days ... lots of policy changes. Big hotel chains are taking their cue from the airlines! And actually, why shouldn't they? An unsold room night is NEVER recoverable.
     
    #23
    Neil likes this.
  4. Michael K

    Joined:
    Mar 4, 2015
    Messages:
    499
    Likes Received:
    335
    If only it was....

    As you can see from the screenshots attached in this thread, it's listed under "Additional Charges" which are NOT shown everywhere that the "Rate Details" and "Cancellation Policy" are shown.
     
    #24

Share This Page