My name is Raymond Airey, I flew with Delta in April 2016 to go to the Bahamas for my brother in law?s wedding. We had a less than satisfactory experience with Delta Airlines and my wife has called Customer Support a number of times and keeps getting the run around. She was given a number for a supervisor, Nicole, and was given a complaint number of 17479401. She has called and was told that Nicole would call her back, but has yet to receive this call. My wife, Deborah Airey, my sister in law Roberta Vitek, and I were traveling from Baltimore Maryland to Georgetown, Bahamas for a wedding with 20 other friends and family members. We missed our flight on April 21st due to rude gate agents, an extremely slow agent at the special services counter, and baggage check in which held me up at the counter for an hour, even though I was the fifth person in line. If another agent hadn't come over to help get the line down I would have been in line even longer. By the time I was able to get my boarding pass, baggage checked, and then go through security, I missed the plane by 5 minutes. While I was in line at the service counter, my wife and sister in law checked their bags, went through security, and went to the gate. As the plane was boarding, the gate agent would not allow my sister in law to board the plane without an itinerary showing she was returning to the country. This was the first flight she had ever taken and had no idea of what an itinerary was. She asks what an itinerary was and the agent just kept repeating that she needed it or she couldn't get on the plane but failed to explain to her what the itinerary was. I had the itinerary in my bag, as did my niece who was already on the plane. Our two nieces that were on the same booking were not asked for their itinerary. If the counter agent had been faster, I would have been at the gate with my wife and sister in law and there wouldn't have been an issue. We returned the next day for the same flight at the same time and had no problems, though the agent that was at the special services counter on Thursday was at the gate on Friday and that flight was 30 minutes late leaving due to the agent saying ?She was running behind schedule.? Missing our flight has cost us an additional $500+ in airline fees as well as losing an entire day at Sandals resort. We believe that Delta should reimburse us for the cost of rebooking our flight and the fee charged to have seats together as we did in our original bookings.