I already had Comcast for internet and was locked in for two years, first year had a decent price. A representative through a third party representative called me about switching to Xfinity at a much better price for higher speed internet with cable. I agreed. There was only a few channels I was actually interested in and named them specifically. She said yes, we would be getting those channels.
Bet you know where this is going.
We didn't get the channels. I called Comcast and they said we weren't supposed to get those channels. I got transfered to Customer Loyalty where a really nice representative was really apologetic and said he can give me one of the channels I asked for. And threw on premium movie channels for free and dropped my monthly bill a couple dollars.
I got the premium channels. But not the only one I actually wanted. I called again. Representative said I should be getting it. Resetted my box three times before scheduling a technician. Technician comes and explains that we aren't going to get that channel because they can't do ala carte, only packages. He was kind enough to check my cables first and do minor repair before leaving.
So now I'm stuck wondering if all three representatives lied to me, or if the technician is. I am really dreading having to call them again just to get another broken promise and more lying.
I just want the channels I was promised, not more of what I don't want (I don't really care if they're premium movie channels or not, I doubt I'll ever watch them) without having to pay an extra forty dollars! Never had this much problem with a cable company in my life.
Bet you know where this is going.
We didn't get the channels. I called Comcast and they said we weren't supposed to get those channels. I got transfered to Customer Loyalty where a really nice representative was really apologetic and said he can give me one of the channels I asked for. And threw on premium movie channels for free and dropped my monthly bill a couple dollars.
I got the premium channels. But not the only one I actually wanted. I called again. Representative said I should be getting it. Resetted my box three times before scheduling a technician. Technician comes and explains that we aren't going to get that channel because they can't do ala carte, only packages. He was kind enough to check my cables first and do minor repair before leaving.
So now I'm stuck wondering if all three representatives lied to me, or if the technician is. I am really dreading having to call them again just to get another broken promise and more lying.
I just want the channels I was promised, not more of what I don't want (I don't really care if they're premium movie channels or not, I doubt I'll ever watch them) without having to pay an extra forty dollars! Never had this much problem with a cable company in my life.