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Costco is Great--Tires!

Discussion in 'Retailers' started by MVFlyer, Jan 4, 2018.

  1. MVFlyer

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    For a change, I don't want to complain--this may be preaching to the choir, but I have some kudos for Costco that I want everyone to know about. (Disclosure: I have been a Costco member since they merged with Price Club many years ago, and I have always thought they were fantastic).

    Back in November, I bought a new set of tires for my car at Costco. (And their prices installed were much better than the competition) Nothing unusual there...but the other day I hit a curb and put a gouge in one of the tires. I made an appointment to see if it was fixable--I described the damage to the tire center, and without even looking at the tire they said "it's only 2 months old--you're getting a new tire". I thought for sure I would have to pay something toward it since sidewall damage normally isn't covered, but he gave me the bill and it read "zero". 45 minutes later, brand new tire on my car.

    Now you know how Costco maintains its clientele.
     
    #1
    Last edited: Jan 5, 2018
  2. SierraRose49

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    I am also a longtime member of Costco and also when its was known as Price Club. I suggest you might drop a line about your very pleasant experience to the manager of the Costco store where you made your purchase and mention the names of the Costco employees who assisted you. Costco contact info is also listed here under Company Contacts, and then under Retail.
     
    #2
  3. Neil

    Neil Moderator
    Staff Member Advocate

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    Look - they refunded some woman who took her dead Christmas tree back! I would have been too embarrassed to even THINK of doing this.
     
    #3
    AMA, krisseye and John Galbraith like this.
  4. John Galbraith

    John Galbraith Research Director
    Staff Member Advocate

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    wow it was tree-mendous that they took it back. Like you I would have been too embarrassed to do so. I would have leafed it alone.
     
    #4
  5. George M

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    #5
    krisseye and John Galbraith like this.
  6. Its Not Me

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    Depending on the part of the country you are in you can do much better in price than costco.

    And get the same or better service.

    I use Americas / Discount Tire - they match costco installed prices, also provide free flat repair, rotation and road size hazard guarantee as part of the purchase.

    Plus - unlike Costco there are a million of them - and generally does not require a 2 hour wait to get service. [Thats the prob in Calif - too many people = long waits for everything].

    They also have all sorts of credit back deals - I got $100 off last year on Cyber monday because no one buys tires as part of the pre Christmas rush!
     
    #6
    jsn55 likes this.
  7. Neil

    Neil Moderator
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  8. joycexyz

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    And it makes no sense for them to have taken it back. I can see the returns line now...
     
    #8
    John Galbraith likes this.
  9. Bergman

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    Might need to add a to our comment section for puns
     
    #9
  10. jsn55

    Staff Member Advocate

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    I get so tired of this internet news. Did the woman buy a live Christmas tree planted in a pot? Or did she originally purchase a cut tree? Live trees are much more expensive, obviously. The cut tree, of course, was dead immediately ... but when I buy live Christmas trees, I always plant them out after the holidays, so I would be upset if the thing died.
     
    #10
  11. Neil

    Neil Moderator
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    I agree. I found this story ridiculous and so did the guy behind her - he was so outraged he took the picture.
     
    #11

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