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Comcast: Promises one price, charges another

Discussion in 'Comcast' started by DavidB, Mar 19, 2015.

  1. DavidB

    DavidB Guest

    As a followup, I received a phone call yesterday from a Jessica Fahrenholtz who claimed to be the supervisor of my original ECR contact. She offered to cut the HD and Adapter fees, but maintained the higher $104.99 rate. I declined. I am still waiting for the promised call back from a Maikel Toledo, from VP Tom Karinshak's office, with whom I spoke with last Friday. He indicated he would pass the info up and get back to me by Tuesday (yesterday) with either my original offer, or something comparable. Of course, I have not heard back from him. I wrote him yesterday to follow up, and interestingly enough, got a "Read" confirmation from Ms. Fahrenholtz, so she apparently has access to his e-mail. How incestuous.
     
    #21
  2. tammy miles

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    After having comcast cable TV for over 15 years, I decided to cancel tv service, and get an antenna for my tv's..Its the best decision I ever could have made..Free Tv, over 35 channels.
     
    #22
  3. Sandi J Bollman

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    For one.. why is it that my bill is only suppose to be 54, something a month, but my bill statement syas every month a higher amount and do they except extensions on your bill? I have never done an extension not once yet for almost 2 years now.
     
    #23
  4. JVillegirl541

    Staff Member Advocate

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    Is the $54 the base price and the difference taxes & govt fees?
     
    #24
    VoR61 likes this.
  5. Neil

    Neil Moderator
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    Taxes? I pay about $20 a month in various taxes for our service.
     
    #25
  6. Sandi J Bollman

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    The 54 something is with the taxes and services, but they have been charging me a little over 80 each month.
     
    #26
  7. JVillegirl541

    Staff Member Advocate

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    Maybe we need to see the actual bill with your person info blacked out.
     
    #27
  8. JVillegirl541

    Staff Member Advocate

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    @Sandi J Bollman - we are all just guessing here, you have an itemized billing for each month. Why don't you either 1. Share a bill by scanning it and post it (blacking out personal info) or give us a specific breakdown and maybe we can help?
    Items you have not incl here but are usually over and above the basic bill would be Equipment rental, service to more rooms than the basic plan covers. A breakdown would be helpful then we can figure out what is going on and suggest a way to craft a letter.

    But for now without additional info we are just guessing:(
     
    #28
  9. Sandi J Bollman

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    The equipment rental is includes with that price of 54 something a month and no services to other rooms. There is also no other items included in my bill each month.
     
    #29
  10. Sandi J Bollman

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    Also does Comcast do extensions? I have never done one yet.
     
    #30
  11. JVillegirl541

    Staff Member Advocate

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    Sandy your bill has several line items.... We need to see what exactly your bill says??? The break down. AND was the $54 an introductory offer that has expired?

    With out knowing how your bill is put together we are guessing.
     
    #31
  12. Neil

    Neil Moderator
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    We can't help you unless you can post a copy of the entire bill here.
     
    #32
  13. VoR61

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    And please redact personal information like addresses, account numbers, etc.
     
    #33

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