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Chase booked me on a non-existing Delta flight; cost me $1052

#21
Great news indeed, but don't call it a win until you get that money in hand, or you bank account. We read of far too many instances where people were promised something that didn't materialize.
 
#22
I have some good news I'd like to share regarding my issues with Delta and Chase. I finally received a call today from Delta and they agreed to refund me the full $1052 for the second ticket. I probably could have pushed to get some additional perks, but figured I'd just take the money and move on with things. Additionally, Chase issued me 15,000 points earlier in the week. The points are worth $225 when I redeem for travel. At this point, I'm calling things a success; case closed.

Thanks for everyone who chimed in with comments/suggestions. Let me know if you have any questions about my ordeal.
Good to hear. Gotta say, this is one of the weirder cases I've seen here.
 
#23
Try to get Delta to put that in refund into an email, if you haven't received it yet. If 10 business days go by without the credit posting then you have an dispute with Chase as Delta promised the refund.

Also, be cautious with Chase Travel. The 20% savings it claims to offer when never added up when I have researched trips and it did screw up the one set of tickets It booked me. Always compare the alleged savings against the airline sites/OTAs etc in case it is more beneficial to redeem the points a diff way.
 
#24
Also, be cautious with Chase Travel. The 20% savings it claims to offer when never added up when I have researched trips and it did screw up the one set of tickets It booked me. Always compare the alleged savings against the airline sites/OTAs etc in case it is more beneficial to redeem the points a diff way.
Very true. Often, the claimed savings are based on full ticket price or rack rates at hotels rather than a percentage off lowest fare available on a given day.